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Job Duties: Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during business hours.
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We are seeking a qualified IT Support Analyst professional with 1-3 years of Help desk Technician experience. 1-3 years of Remote Help Desk Support experience. We help companies that are looking to hire IT Support Analysts for jobs in Centreville, Virginia and in other cities too.
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KEYWORDS: security plus, security+, security +, help desk, sec+, service desk, it support, windows, mac, iphone, apple, federal program, washington dc, government, military, cleared, clearance, secret, top secret, onsite, benefits, medical, dental, vision, 401K, pto, paid holidays, it support, geek squad, full scope, full scope poly, fsp, polygraph, poly cleared, military, federal, government.
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Summary:We are looking for Senior Help Desk Support Service Specialist to support the Information Technology Support Services (ITSS) under the BIA. The service desk provide IT support to NPS personnel at various locations and nationwide as needed.
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At least four (4) years of previous help desk, technical call center, or IT service desk experience providing customer support, preferably in an environment that followed performance metrics, and preferably with experience supporting executive VP/VIP levels and their assistants.
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Experience with ServiceNow ITSM and managing global, 24/7 ticket queues and help desk. 2 years of experience working within a service desk supporting a federal customer. IT Operations and Maintenance Specialist.
ExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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The IT Help Desk Support Technician Tier 1 role entails responding to users in a professional and friendly manner, ensuring all responses given are accurate and documented. You have 2+ years of experience in a Help Desk / IT Support role is required where you have been customer-focused and service-oriented, where attentive to details, successfully multi-tasked, and always acted with professionalism.
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As a Technical Help Desk Professional supporting DoS, you will be trusted to work on diagnosing, resolving application issues, and providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the DoS service desk.
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The Senior Help Desk Support Specialist will work closely with a dedicated team lead and collaborate with various stakeholders to deliver high-quality support services. Job Overview:We are seeking a Senior Help Desk Support Specialist to join our team and provide exceptional technical support to end users.
ExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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Experience with the operations of IT help desk (all tiers) Ability to quickly learn new software and IT concepts. Active Top Secret clearance upon hire and ability and eligibility to obtain Top Secret SCI.
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Minimum 1-year successful experience managing an IT help desk. As a DMDC Support Center (DSC) Technical Operations Manager you will need to be Proficient with the necessary technology, including computers, software applications, phone system and other related IT systems.
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The ideal candidate will have experience leading Help Desk support Teams. Experience leading Help Desk support teams - required. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation.
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Requirements/Qualifications:BS and 4-8 years of prior relevant experience or additional years of relevant experience may be considered in lieu of degreeTop Secret security clearanceExperience with the operations of IT help desk (all tiers)Strong Linux/UNIX command line experienceStrong communication skills, both verbal and written.
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One (1) year of progressively responsible IT Service Desk, Help Desk or Deskside experience that includes substantive work in most of the duties in this job description, to include: Providing IT help desk problem resolution, Utilizing IT diagnostic tools to assist in the problem resolution, Utilizing remote access software, Working with/utilizing a ticket tracking system, Working in a high-volume customer service.
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TITLE: Help Desk Technician LOCATION: Ashburn, VA SCHEDULE: Tuesday-Saturday What You’ll Get to Do. The Help Desk Technician will serve as the first point of contact for end users seeking technical assistance over the phone or email.
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it help desk jobs in Reston, VA
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