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One (1) year of progressively responsible IT Service Desk, Help Desk or Deskside experience that includes substantive work in most of the duties in this job description, to include: Providing IT help desk problem resolution, Utilizing IT diagnostic tools to assist in the problem resolution, Utilizing remote access software, Working with/utilizing a ticket tracking system, Working in a high-volume customer service.
$49,000 - $51,000 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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N Minimum 3 years of experience working in IT Help Desk support environment. n Minimum 3 years IT support experience and knowledge of Help Desk processes and procedures.
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Help Desk Technician Tier 1 is responsible for resolving all tier 1 issues over the and pass all other requests on to Tier 2 technicians. Solvere One has an open position for a Help Desk Technician, Tier 1, to provide support from our Dulles, Virginia headquarters.
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The IT Help Desk Support Technician Tier 1 role entails responding to users in a professional and friendly manner, ensuring all responses given are accurate and documented. You have 2+ years of experience in a Help Desk / IT Support role is required where you have been customer-focused and service-oriented, where attentive to details, successfully multi-tasked, and always acted with professionalism.
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Manage and oversee the daily operations of the Network Operations Center (NOC) & Help Desk. Experience with ITSM (IT Service Management) tools managing incident, request, CMDB, and knowledge bases.
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Primary ResponsibilitiesManage and oversee the daily operations of the Network Operations Center (NOC) & Help Desk. Ensure the availability and performance of the network, application, & server infrastructures.
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Help desk/IT support. Department of Homeland Security (DHS), Network Cyber and Cloud Support (NCCS) is a US Government program responsible to monitor, detect, analyze, mitigate, and respond to cyber threats and adversarial activity on the DHS Enterprise.
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KEYWORDS: security plus, security+, security +, help desk, sec+, service desk, it support, windows, mac, iphone, apple, federal program, washington dc, government, military, cleared, clearance, secret, top secret, onsite, benefits, medical, dental, vision, 401K, pto, paid holidays, it support, geek squad, full scope, full scope poly, fsp, polygraph, poly cleared, military, federal, government.
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We are looking for remote entry-level customer service agents to provide overnight help desk support to our customer. Gridiron IT is a Women Owned Small Business (WOSB) company specializing in IT Infrastructure, Cyber & Cloud Security, Software Development, and Enterprise Support.
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Insight Global is hiring for a Help Desk Technician to join our client in Reston, VA to help troubleshoot and maintain their Windows OS environment, and work with internal employees and stakeholders to resolve IT issues.
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Knowledge with MSP tools including ConnectWise, IT Glue, and POD management a plus. Oversee the ticketing processes and help make necessary improvements through analysis and survey feedback.
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Tracks, documents, monitors, and completes all issues in Help Desk ticketing system to ensure timely and effective resolution, escalating to others in IT Support and overall IT as necessary to realize issue resolution.
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The Help Desk Administrator position reports to the Manager of Information Technology. Help Desk Ticketing Software (Cherwell) The responsibilities of the Help Desk Administrator include, but are not limited to, the below.
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The Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU’s creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals.
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Provide direct IT help desk support for Bank employees. With an all-star team and fast-paced environment, this is an exciting opportunity to help build the IT Team. We also provide an outstanding benefits package to include a NO Deductible health care plan, a strong 401(k) with discretionary company match, LifeLock premier for all employees, and a generous PTO plan.
$100 a yearFull-timeExpandApply NowActive JobUpdated 3 days ago
it help desk jobs in Sterling, VA
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