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Tier 1 Help Desk Technician
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Full-time
- The IT Help Desk Support Technician Tier 1 role entails responding to users in a professional and friendly manner, ensuring all responses given are accurate and documented.
- Our position supports one of our longtime Federal Government customers, the Department of Justice (DOJ).
- We have a great Team of Technicians who support all shifts and the DOJ customers 24x7.
- You've been responsible for creating, updating, and resolving customer tickets with detailed break-fix steps and resolution actions Cherwell or similar ticket systems, according to defined ticket compliance requirements.
- You have 2+ years of experience in a Help Desk / IT Support role is required where you have been customer-focused and service-oriented, where attentive to details, successfully multi-tasked, and always acted with professionalism.
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