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Service desk, Customer service, Help desk support, Help desk, Windows, Support, Troubleshooting, Active directory, Ticketing system, Windows 10, Supervisory skills, Escalation calls, Desktop, Customer support, Phone support, VIP Support, SLA, servicenow, Service now, Remedy, Retention calls.
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Experience working in an IT help desk environment, providing both remote and on-site technical support. Monitor the IT help desk and review tickets daily. The position will report to the Divisional IT Manager and be responsible for providing technical support, ensuring IT security compliance and maintaining IT hardware & systems in accordance with all Belmond IT standards and procedures.
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Job Duties: Provide IT Help Desk support using the Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM) model during business hours.
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Bowhead seeks an IT Helpdesk Specialist to provide support via the IT Help Desk to FDA employees across six (6) regions in the United States: Mid-Atlantic, Northeast, Southeast, Southwest, Central, and Pacific.
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If you have problems completing your on-line application, contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at MGSHELP@monster.com. The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Time. You may call and leave a voice mail message at all other times.
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Summary:We are looking for Senior Help Desk Support Service Specialist to support the Information Technology Support Services (ITSS) under the BIA. The service desk provide IT support to NPS personnel at various locations and nationwide as needed.
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KEYWORDS: security plus, security+, security +, help desk, sec+, service desk, it support, windows, mac, iphone, apple, federal program, washington dc, government, military, cleared, clearance, secret, top secret, onsite, benefits, medical, dental, vision, 401K, pto, paid holidays, it support, geek squad, full scope, full scope poly, fsp, polygraph, poly cleared, military, federal, government.
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At least four (4) years of previous help desk, technical call center, or IT service desk experience providing customer support, preferably in an environment that followed performance metrics, and preferably with experience supporting executive VP/VIP levels and their assistants.
Full-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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The Help Desk Support Supervisor manages Help Desk Tier I services , Desktop Support and basic Hardware & Software support. Oversees tickets assigned to Help Desk staff (Tier I.
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Operating a Help Desk, Service Desk, or Operations Center (e.g., Service Operations, Network Operations Center (NOC), Technical Operations Center (TOC. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. GS-14 You qualify for the GS-14 grade level if you have at least one (1) year of specialized experience at the GS-13 grade level (or equivalent) performing the following duties: Exercising a full range of supervisory and personnel management authorities and responsibilities in directing the work of subordinate staff.
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Provide VoIP deployment, firewall management, virus/malware cleanup and end user help desk support. Technical Services Consultant / IT Consultant, DC-VMD (Metro Area) The Technical Services Consultant / IT Consultant for the Integration team requires a well-rounded individual to consult, implement and manage a wide variety of solutions.
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At least 1 year experience providing help desk technician services to the DHS (preferred). DoD Secret or Top Secret + willingness to get EOD clearance - 3rd choice (it can take 45 days to obtain EOD clearance – work can only begin once the clearance is fully adjudicated.
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Highlight is seeking a Program Manager role to use their experience in Agile Methodology, DevSecOps, Production Support, and Help Desk support to lead our team of IT professionals in the continuing digital transformation of a federal civilian agency.
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OLH Technical Services, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking an IT Tester/Help Desk (Remote)to join our team. The testing staff resource will also provide help desk support for these systems as needed.
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Job Description CWS is seeking a Help Desk Specialist to answer and triage all OFR requests, resolve all technical issues appropriate to skill levels as expediently as possible, and escalate to Tier II or Tier III level(s) as appropriate.
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it help desk jobs in Mclean, VA
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