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We are seeking a IT Help Desk Technician Level 2 & Jr System Administrator (MSP) with a background working for a MSP or CSP. The main responsibilities of the IT Help Desk Technician Level 2 & Jr System Administrator (MSP) are to resolve escalated issues and work with our System/Network Administrators on infrastructure upgrade projects.
$60,000 - $70,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Assist with the daily operations of HQ IT Operations, IT Support, IT functions, including responding to Tier 1 helpdesk issues, assist with and observe the maintenance operations of IT endpoints, and interact with customers to resolve a wide range of issues and requests.
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In conjunction with the UIT Service Desk, Analyze, troubleshoot, diagnose, and resolve complex user technical problems while communicate with a wide range of constituents and knowledge levels regarding technical issues.
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The Senior IT Support Specialist ensures the stable operation of the in-house computer hardware, software, systems, and network connections; analyzes, troubleshoots, and resolves end-user hardware, software, and connectivity issues timely and accurately; and provides end-user training as needed.
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When a user submits a ticket or otherwise contacts the help desk, IT Tech Support tracks the ticket/issue and works to identify and address the problem using standard practices and their own experience.
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Participate in end user on-boarding meetings to help explain the Complete Care program and show clients how to interact with our Service Desk. Walk users through the Complete Care end user guide and ensure the client understands the process while emphasizing our commitment to excellent customer service.
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The Analyst will serve as the initial point of contact for help desk support, create tickets in the official call tracking system, escalate complex or urgent issues, follow up with users, assist in the creation and maintenance of system documentation and training materials, conduct one-on-one and group user training, participate in small-sized projects, or components of a larger project, and submit weekly reports to supervisor.
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Senior Risk Analyst - Customer Inquiries will respond to customer cyber security questionnaires and other inquiries, supporting the Governance, Risk & Compliance (GRC) organization in the management of contractual cyber security risks across Baker Hughes portfolio of products and business segments.
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Utilizes help desk procedures to document and resolve issues for end user requests. Maintain detailed records of the user issues with software and hardware.
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Differs from IT Statewide Technical Support Analyst 2 by the absence of independence in performing basic technical tasks in support of a statewide information technology end user.
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Help Desk Technician Summary: The Help Desk Technician possesses and applies a comprehensive technical knowledge across key tasks and high-impact assignments and can provide customer-centric support to network users regardless of domain.
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Recommends need for additional training over a particular area or concern of a particular individual to the Branch Help Desk Supervisor. Reports any issues that users find with the software or any changes/enhancements that need to be made to the Branch Help Desk Supervisor for further review.
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Help Desk Manager. Help Desk Support Specialist. The states with the most job growth for Computer User Support Specialist are. Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
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Hyundai America Technical Center, Inc. (HATCI) is looking for a UX Researcher at our Irvine, CA facility who loves to listen to users, discover what they need, and draw insights to design innovative features for the upcoming future that will impact the automobile user experience with the vehicles of Hyundai/Kia/Genesis.
$75,000 - $100,000 a yearFull-timeExpandApply NowActive JobUpdated 3 months ago - UpvoteDownvoteShare Job
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As a IT Help Desk Manager (MSP), you will oversee a team of 10 L1-L3 technicians on the IT Support team. Due to expansion, we are seeking a IT Help Desk Manager (MSP) with previous experience working for a Managed Services Provider and managing a team.
$95,000 - $105,000 a yearFull-timeExpandApply NowActive JobUpdated Today
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