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The Manager of IT – Service Desk and End-User Support is responsible for providing exceptional customer service to all Bragg Companies’ technology users and facilities. The Manager of IT – Service Desk and End-User Support coordinates service tickets across the entire IT organization to ensure that issues are resolved timely, efficiently and when necessary, systemically.
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The Help Desk Analyst I receives incoming requests from the Help Desk Manager of Enterprise Support to resolve or expedite the resolution of computer-related problems.
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Staff the Help Desk: respond to user requests and work with the Palantir engineering team to troubleshoot issues. Barbaricum is seeking a Field Service Representative (FSR) to provide technical expertise in support of Palantir's Forward Deployed Engineers (FDEs), based on their extensive Technical Expert experience, by embedding with users in classified environments up to the TS/SCI level to maximize Palantir platform capabilities.
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As an IT Help Desk Manager, you'll mentor, coach, and supervise all help desk staff, manage helpdesk software, oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices, and research, plan, and implement IT related duties.
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As first point of contact for incoming support activities, the tier 1 analyst will provide and exceptional customer service experience and technical assistance to both boutiques and store owners and corporate end users.
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The Analyst will serve as the initial point of contact for help desk support, create tickets in the official call tracking system, escalate complex or urgent issues, follow up with users, assist in the creation and maintenance of system documentation and training materials, conduct one-on-one and group user training, participate in small-sized projects, or components of a larger project, and submit weekly reports to supervisor.
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As the Help Desk/End User Support Manager is responsible for overseeing the operation of the help desk team, ensuring timely resolution of technical issues, and implementing strategies to improve end-user satisfaction and efficiency in IT support services.
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Keywords:Jacksonville FL Jobs, Help Desk Technician, Desktop End User Support, VmWare, VmWare Horizon, VDI, Virtual Desktop Infrastructure, Windows, MacOS Laptops, VoIP, Cisco, Okta, IDM, IAM, Wi-Fi, Office 365, Network, Networking, Help Desk, Jacksonville Recruiters, Information Technology Jobs, IT Jobs, Jacksonville Recruiting.
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How Do You Fit In:As a IT Service Desk Manager, you will be responsible for overseeing and leading the IT Service Desk team, ensuring the efficient and effective delivery of technical support services to internal users within the organization.
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Utilizes help desk procedures to document and resolve issues for end user requests. Maintain detailed records of the user issues with software and hardware.
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Advanced knowledge of parallel programming with openMP, MPI, CUDA, and openACC. User knowledge of HPC cluster queuing systems such as PBS and SLURM. Ability to assist users with all aspects of successfully running parallel jobs on HPC clusters.
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The Help Desk Specialist II is responsible for assisting the System Administrator and includes all aspects of help desk support and end user technical assistance.
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Desktop Technician will provide day-to-day local remote desktop support, receive inbound calls, answerquestions, troubleshoot, and document steps performed to resolve challenges with hardware, software, andapplication issues in a ticketing system.
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Zachary Piper Solutions is currently seeking entry to mid level Help Desk Analysts to support the Virginia Customer on a Full Time engagement sitting out of Redmond, WA. Must have active Full Scope Polygraph to be considered for this role.
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Respond to all communications from the Service Desk Manager, Director of Customer Care, and Director of Project Management. Escalate issues to Engineer III for further resolution in rare cases where a problem's scope is greater than the understanding or when unable to solve or document the solution path within one hour of attempt to resolve.
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