Bowman Williams

Due to expansion, we are seeking a IT Help Desk Manager (MSP) with previous experience working for a Managed Services Provider and managing a team.. As a IT Help Desk Manager (MSP), you will oversee a team of 10 L1-L3 technicians on the IT Support team.. The core competencies successful IT Help Desk Manager (MSP) applicants should possess are outstanding leadership, communication, interpersonal, and customer service skills, as well as advanced technical knowledge, procedures for project management, and strategic planning.. Assigning and tracking helpdesk tickets using ConnectWise. Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.

it help desk manager

Location : Houston, TX / Salary : $95,000 - $105,000
We are a long-standing IT Services firm that provides IT Managed Services, Consulting, and diverse Hybrid Cloud Solutions that enable businesses to shift away from managing technology and focus on their objectives. Our goal is creating a true partnership with clients based on a high level of customer service and IT knowledge.
Due to expansion, we are seeking a IT Help Desk Manager (MSP) with previous experience working for a Managed Services Provider and managing a team. As a IT Help Desk Manager (MSP), you will oversee a team of 10 L1-L3 technicians on the IT Support team. The core competencies successful IT Help Desk Manager (MSP) applicants should possess are outstanding leadership, communication, interpersonal, and customer service skills, as well as advanced technical knowledge, procedures for project management, and strategic planning.
Assigning and tracking helpdesk tickets using ConnectWise
Developing recurring or ad hoc reports
Tracking, reporting, and ensuring adherence to SLAs
Implementation of a Quality Assurance Plan
Collecting metrics for proactive trend monitoring
Knowledge of MS Active Directory, Azure environments, M365 admin, and ideally workstation imaging
Previous experience working for a Managed Services Provider
Previous experience managing an IT team
Paid Time Off with an elevated holiday schedule
Generous Medical, Dental, and Vision plans
Reimbursement for travel, certifications, and training
Employee Life Insurance
Cell-Phone Reimbursement
Cost-of-living adjustment (pay increase)
Opportunity Location Houston, TX
Proposed Salary $95,000 - $105,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry. #J-18808-Ljbffr

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