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The Analyst will serve as the initial point of contact for help desk support, create tickets in the official call tracking system, escalate complex or urgent issues, follow up with users, assist in the creation and maintenance of system documentation and training materials, conduct one-on-one and group user training, participate in small-sized projects, or components of a larger project, and submit weekly reports to supervisor.
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As the Help Desk/End User Support Manager is responsible for overseeing the operation of the help desk team, ensuring timely resolution of technical issues, and implementing strategies to improve end-user satisfaction and efficiency in IT support services.
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Help Desk Technician Summary: The Help Desk Technician possesses and applies a comprehensive technical knowledge across key tasks and high-impact assignments and can provide customer-centric support to network users regardless of domain.
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The person in this position is responsible for providing a high level of user support to staff and managing a broad portfolio of IT services like Microsoft Azure, Intune, Private Cloud management, Cloud Security, Cloud Content Management, Firewalls, VoIP telephone systems and a variety of other IT admin tools.
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Strong sense of urgency on behalf of users to address needs and prevent issues. Partners with IT management and technical leads to shape ITSM standards from the vantage point of end-users.
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The Service Desk Analyst is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be proactive when dealing with user issues.
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As a policy analyst you will provide full-time support to the Department of Energy/National Nuclear Security Administration (DOE/NNSA), Office of Defense Programs (N10). As part of a team, provide daily consultation/program management support for all nuclear weapons related policy issues.
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Excellent communication skills-including delivery of presentations or workshop Ability to effectively engage customer personnel in solution discussions to resolve issues regarding GRC requirements and goals Relevant Professional GRC accreditation (planned, in progress, or obtained) (e.g., CIA, CA, CGA, CMA, CPA, CFE, CISA, CRISC, CISSP etc.
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Six years of information services experience in a healthcare environment with IT systems and systems development projects, five years as a systems analyst, applications specialist or equivalent.
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The Financial Systems Analyst supports the business modernization initiatives by applying finance and accounting best practices to improve and automate financial systems and processes using a variety of data-driven tools.
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The IT Service Desk supports a nearly 6000 user community within the Department of Homeland Security (DHS) with significant opportunities for growth and advancement. More About the Role: Serve as first contact for CISA users submitting inquiries and issues via multiple channels, including phone, web chat, email, and ticketing.
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GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation's capital.
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The candidate will perform user administration tasks, including the creation of Cisco's Unified Contact Center Enterprise (UCCE) accounts and the processing of BEARS/ServiceNow requests.
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As a Business Analyst at Octo, you will join an Agile development program in support of the development of a new high-priority, mission-critical application at the General Services Administration (GSA.
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As a GIS analyst in support of FEMA OET, you play a critical role in managing and analyzing spatial data. Bryce Space and Technology is looking for an experienced FEMA analyst with Geospatial Information System (GIS), emerging threat identification, risk analysis, CBRN/Non CBRN Threat assessment experience to support the DHS FEMA, Office of Emerging Threats Professional and Technical Services Contract.
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