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The Manager of IT – Service Desk and End-User Support is responsible for providing exceptional customer service to all Bragg Companies’ technology users and facilities. The Manager of IT – Service Desk and End-User Support coordinates service tickets across the entire IT organization to ensure that issues are resolved timely, efficiently and when necessary, systemically.
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When a user submits a ticket or otherwise contacts the help desk, IT Tech Support tracks the ticket/issue and works to identify and address the problem using standard practices and their own experience.
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Staff the Help Desk: respond to user requests and work with the Palantir engineering team to troubleshoot issues. Barbaricum is seeking a Field Service Representative (FSR) to provide technical expertise in support of Palantir's Forward Deployed Engineers (FDEs), based on their extensive Technical Expert experience, by embedding with users in classified environments up to the TS/SCI level to maximize Palantir platform capabilities.
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Junior HR Data Administrator to Conduct Daily Transactional And Data Entry Responsibilities And Resp
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Reporting to the Team Lead, HR Support Services in Loveland, CO the Administrator, HR Support Data Administrator is the first point of contact for all North America and Canada employees and HR colleagues by ServiceNow cases or Phone Support in relation to HR inquiries pertaining to HR Policies & Procedures, Pay, Benefits, Leaves and Retirement, liaising with Tier 2 or other HR Colleagues to help resolve or escalate complex issues.
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As an IT Help Desk Manager, you'll mentor, coach, and supervise all help desk staff, manage helpdesk software, oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices, and research, plan, and implement IT related duties.
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As a Hybrid WFH Managed Services Help Desk Engineer, picture yourself: Taking ownership of customer incidents by providing telephone/remote/email support to end-users.
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Keywords:Jacksonville FL Jobs, Help Desk Technician, Desktop End User Support, VmWare, VmWare Horizon, VDI, Virtual Desktop Infrastructure, Windows, MacOS Laptops, VoIP, Cisco, Okta, IDM, IAM, Wi-Fi, Office 365, Network, Networking, Help Desk, Jacksonville Recruiters, Information Technology Jobs, IT Jobs, Jacksonville Recruiting.
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As the Help Desk/End User Support Manager is responsible for overseeing the operation of the help desk team, ensuring timely resolution of technical issues, and implementing strategies to improve end-user satisfaction and efficiency in IT support services.
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The Help Desk Analyst I receives incoming requests from the Help Desk Manager of Enterprise Support to resolve or expedite the resolution of computer-related problems.
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The Analyst will serve as the initial point of contact for help desk support, create tickets in the official call tracking system, escalate complex or urgent issues, follow up with users, assist in the creation and maintenance of system documentation and training materials, conduct one-on-one and group user training, participate in small-sized projects, or components of a larger project, and submit weekly reports to supervisor.
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How Do You Fit In:As a IT Service Desk Manager, you will be responsible for overseeing and leading the IT Service Desk team, ensuring the efficient and effective delivery of technical support services to internal users within the organization.
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We are looking for a Tier 2 IT Help Desk Technician to join the team. Keywords:Boston MA Jobs, Tier 2 IT Help Desk Technician, Network, Active Directory, Windows, PowerShell, Microsoft Office 365, PC, Desktop, Support, Networking, Massachusetts Recruiters, Information Technology Jobs, IT Jobs, Massachusetts Recruiting.
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The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. Experience working on a help desk/service desk handling tickets preferred.
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Serve as Public Information Officer; respond to inquiries and complaints from individuals, private organizations, news media and the general public; inform and educate the public on crime prevention and the criminal justice system; prepare and present public speaking engagements.
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The Computer Support Specialist will be responsible for supporting the IT Manager through helpdesk support at various levels but, primarily tiers 1 and 2 support, working with non-technical end-users to obtain technical independence and ensure their ability to perform in a mission-driven organization.
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