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Help Desk Specialist II
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- The Help Desk Specialist II is responsible for assisting the System Administrator and includes all aspects of help desk support and end user technical assistance.
- When a user submits a ticket or otherwise contacts the help desk, IT Tech Support tracks the ticket/issue and works to identify and address the problem using standard practices and their own experience.
- If the issue is beyond their abilities, they must contact the appropriate department/personnel (such as a network specialist) or repair service.
- Ensure cyber security training is being administered, Knowbe4
- Ensure desktop computers interconnect seamlessly with systems, file servers, email, application servers and administrative systems.
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