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Detailed account plans in place for customer portfolio, including product adoption strategies and the identification of any up-sell opportunities. We are considering candidates at the level of Customer Success Manager and the level of Senior Customer Success Manager.
$84,000 - $155,600 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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You'll also partner to increase opportunities for expansion and up-sell by creating a bridge between Account Management, Direct Sales, Channel Sales, Professional Services, and the Customer Success teams.
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The Operations Specialist will be our 17th full-time employee, and the 3rd member of our rapidly growing Customer Success Team. The Specialist will support customers who sign up for AED Support Plans – including communication with customers, execution of our processes, maintenance of data on Accounts and AEDs, and identification of opportunities to improve.
$65,000 - $75,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Lead cross-functional processes to shepherd deals that are outside of our typical credit criteria through our underwriting process, including additional project and purchase review and customer follow up.
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Our CSA drives all areas of customer success, from account set-up and implementation to solving our Customers’ daily challenges. We are looking for a passionate Customer Success Associate (CSA) to support our company in sales, marketing, account management and technical support.
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Customer Success Manager (CAM) - BostonBoston, Massachusetts, USAAs a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling.
$150ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Builds on going customer relationships to drive renewals, maximize timely renewals and up sell to the client. The Central Client Success organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Global Customer Success Senior Manager.
$126,600 - $207,400 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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You’ll work with the team to contribute to the overall growth of our premium business, and pioneer new practices to improve customer success programming as we mature our product-led growth strategy.
$140,000 - $170,000 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Up to $100 in reimbursement for personal health & wellness expenses each month. 5+ years of experience in customer success, account management, or consulting. our first passionate and dynamic Customer Success hire ready to help support our amazing partners, and help drive our mission forward.
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Customer Success is central to our business as this role helps our customers set up and implement strategies to drive more business for them and their teams. Your #1 priority will be to help our customers be successful with our product (& ultimately their business), and help them get optimally set up and activated within their first 90 days of being a customer.
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Go through NPS surveys, follow them up with the customer, involving sales & operations teams when needed; assure high NPS response rate. Assure 'contracts health' by following up on all required signatures, SMARTLINK connectivity, correctness and completeness of configured service solutions and customer contact details.
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Set-up: Standing / adjustable desks, massage chair & quiet rooms, employee lounge with Xbox, Switch & PS4. We'd like to thank you for your contributions managing the data driven client success culture both internally and externally that helped the company achieve consecutive years of double digit sales growth and record customer satisfaction levels.
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Employer sponsored 401(k) match of up to 2% after 90 days of employmentCreating a culture you can thrive in:Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City officesFocus Fridays: no meetings, no distractions, just time for you to get work done.
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Assist in weekly follow-ups with Solution Consultants and Customer Success Managers to ensure the risk profile for each trial is accurately updated. Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
$43,400 - $80,600 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Responsible for key metrics for the Baseline Account team including account renewal rates, gross dollar renewal rate, up-sell dollars, product adoption/utilization metrics, resource deployment, NPS, employee NPS / team member satisfaction; Executes against the financial model for the Customer Success team, including projections of costs and new hires, and forecasts of renewal and upsell rates.
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up job Title: customer success in Anoka, Minnesota
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