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As a CSM, you’ll be on the front lines building strategic partnerships with our enterprise customers as well as collaborating with other teams - from sales and engineering to product management, and our executives - to set them up for success.
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Detailed account plans in place for customer portfolio, including product adoption strategies and the identification of any up-sell opportunities. The Customer Success Manager is responsible for overall customer wellbeing by supervising customer health, producing customer programs, providing billable services, and operating as a primary point of contact for customer concerns.
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The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites.
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We’re looking for a Customer Success Manager, SMB. For every hole you poke, offer a way to patch it up. Customer Success Managers at Built In act as the product advisor for all strategic content products.
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We're recruiting for a Customer Success Manager / Software Implementation Specialist, offering the chance to make a significant impact in a cutting-edge SaaS startup in the renewables sector.
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As Senior Customer Success Manager, you will serve as the primary point of contact, coordinating interaction with the various groups within Formic for the optimal delivery of technical, operational, training, billing, and administrative support.
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Our CSA drives all areas of customer success, from account set-up and implementation to solving our Customers’ daily challenges. We are looking for a passionate Customer Success Associate (CSA) to support our company in sales, marketing, account management and technical support.
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The team is made up of talented individuals from technology companies like Uber, Google, Flexport, Meta, Intuit and Rakuten – as well as traditional logistics companies like CH Robinson. Small Parcel Customer Success Manager.
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Job Overview: We are looking for a Customer Success Manager (CSM) to join our team and help our customers achieve their business goals with Canto. Excellent problem-solving skills and ability to think strategically Strong organizational skills and meticulous attention to detail, coupled with a commitment to task completion and thoroughness Familiarity with digital marketing and/or data ecosystems Data driven and have experience with tools like SFDC, Zendesk, Pendo, and Churnzero Elevate your Journey with Canto: Start-Up Spirit: Embrace the excitement and flexibility of a growing company.
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In-depth experience in various aspects of customer success, from onboarding to account management in a tech start-up environment here in Chicago. At CADDi, we're looking for a skilled Customer Success Manager to join our team and play a crucial role in ensuring client satisfaction and driving growth.
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OSM is a high-growth, $620M+ global B2C ecommerce shipper headquarters in Glendale Heights, IL. At our core, however, we are a family-owned business and still have a culture of a start-up, fostering a close-knit team.
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Works with all members of the GTM team to analyze clients/customers data to identify growth opportunities and client/customer issues and to prepare concrete plans and campaigns, both strategic and tactical, to address issues and realize growth opportunities – continuously driving growth from existing customers and driving up adoption and usage.
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Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers.
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Based in Chicago, Germany, Italy and Stockholm, MARKT-PILOT is a fast-growing, high-tech SaaS Start Up that helps leading machine manufacturers increase revenue, profitability, and customer satisfaction through market intelligence.
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High-Level Overview The Customer Success (CS) Presales team (Consulting) is responsible for assisting the Direct Sales Organization to increase Annual Recurring Revenue (ARR) while setting the groundwork for successful implementation projects by the Customer Success (CS) Delivery organization.
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up job Title: customer success in Chicago, IL
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