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Current experience of working as a Customer Success Manager ideally within a start-up / scale-up Saas platform company. We are seeking a Senior Customer Success Manager to work alongside our global enterprise customers (Fortune 500+) to own their end-to-end success and be responsible for revenue retention, upsell, growth & expansion, and overall customer happiness.
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Coworking Space: If you’re not local to our ATL HQ, we’ll provide $250 a month to get you set up with an All Access Membership to WeWork (or a local coworking space in your area). Flock Safety is looking for a Manager of Customer Success to lead and coach a team of CSMs to deliver value and an exceptional experience to our law enforcement customers.
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As a CSM, you will manage a portfolio of accounts and be responsible for vital Customer Success activities including on-boarding, adoption, training, consumption, advocacy, retention, renewals, up-sell/cross-sell, reference-ability, customer satisfaction, customer engagement and the overall customer experience.
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Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
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If you are applying for the REMOTE WORK FROM HOME position, you must demonstrate the ability to work remotely, showing up online reliably and coordinating with a team across multiple time zones.
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The candidate will report to BeZero's Customer Success Director (based in London) and will be able to work 2 days a week remotely, with the other 3 days from our New York office. They will also be a proactive, optimistic self-starter keen to work in a scale-up business environment where a generous and collaborative nature with fellow colleagues is essential.
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We are a global organization with teams located across the United States, EMEA and APAC. About the Role Workday Customer Success is looking for a devoted and inspirational people leader.
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As a rapidly growing social enterprise, we are seeking a highly entrepreneurial Customer Success Lead to own the customer-management of our nascent technology offerings and scale up this vertical.
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Ensure all tasks are completed and data is up-to date on HubSpot, notifying Vendor Sales team on inaccuracies and uncompleted tasks on a weekly basis. Youwill report to the Manager of Customer Success and focus on managing our premier partnerships, upselling our products and ensuring all clients are seeing maximum returns in their investments.
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As Connecteam's Customer Success Manager, you will be responsible for developing customer relationships that promote retention and loyalty. We provide comprehensive Training & Development, including a structured onboarding process that will bring you up to speed on everything you need to know.
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Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too. In this role, you'll be instrumental in fostering strong client relationships, understanding their needs, and ensuring their success with Yotpo SMS. Your ability to navigate various organizational levels, coupled with your commercial acumen and strategic mindset, will be instrumental in driving customer growth and satisfaction.
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You are excited to dive into the details and help craft the onboarding, adoption, and retention playbooks that will make up the foundation of the Customer Success function at Canary.
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As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance.
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The Customer Success Manager position is a pivotal role for Salt Security and we consider Customer Success and Support at Salt Security to be a strong competitive differentiator.
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5+ years of experience in customer success within a SaaS or technology company, including experience in a mission-critical industry (i.e., utilities, mass transit (air/rail), telecommunications, etc.
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up job Title: customer success in New York, NY
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