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Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Job Description The Growth Data & Strategy team is responsible for building the vision, driving data-driven programs, and defining tooling strategies to increase Sales, Customer Success (CS), and Account Management (AM) teams' efficiency and effectiveness and improve the experience of businesses that use Square's ecosystem of products.
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We're specifically looking for a customer success manager who will roll up their sleeves and work with the team from inside the trenches. Reporting to the Operations Manager, the Customer Success Manager is a member of the U.S. team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.
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As a key member of specific client teams, you will partner with relevant sales managers to help craft the customer success plan, building strong relationships with customers and collaborating with cross-functional teams internally to deliver consistently excellent customer experiences.
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Glean is looking for a talented Enterprise Customer Success Manager to join our rapidly expanding, venture-backed startup, to support and grow our largest & most strategic customers. These assistants will free people up to focus on the higher-level, creative aspects of their work.
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Own the documentation of Customer Success Operations processes and ensure they are maintained up to date. Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week "ease-back" program that enables parents to return part-time at full pay.
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3+ years of experience in an Operations role focused on Customer Success in SaaS. We are looking for a Customer Success Operations Manager to drive the effectiveness and efficiency of our Customer Success team.
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Coach and lead a team of up to 7 diverse Mid Market Customer Success Managers with responsibility for achieving quarterly and annual retention, expansion, and advocacy goals. Up to 20% travel to facilitate in-person Executive Business Review and strategic customer meetings with CSMs, and internal team/leadership meetings.
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The Cisco EA Customer Success Manager will onboard and guide customers in their designated alignment to ensure retention and growth through the life cycle of their Enterprise Agreement (EA) or other software contracts up until their renewal date.
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The Customer Success Manager will work closely with and provide prompt feedback to the Executive Steering Group, Sales and Marketing, Accounting, Human Resources and Company Management. In line with Plastic Express’ Environmental Promise, the hired individual is expected to enthusiastically support all facets of Operation Clean Sweep; specifically, making a conscious effort to prevent pellet, flake and powder loss into the environment and ensure any spills are swiftly and effectively cleaned up.
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The Customer Success Organization encompasses; Customer Success, Renewals, and Professional Services. Contribute to operational and cross functional initiatives by being the voice of Customer Success.
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Current experience of working as a Customer Success Manager ideally within a start-up / scale-up Saas platform company. We are seeking a Senior Customer Success Manager to work alongside our global enterprise customers (Fortune 500+) to own their end-to-end success and be responsible for revenue retention, upsell, growth & expansion, and overall customer happiness.
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As an Enterprise Customer Success Manager , you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. Superb communication skills with an ability to convey complex concepts to all levels of client personnel-from an analyst up to the CISO.
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Ability to manage and maintain customer success KPI’s revenue attainment goals and speed up implementation is key2. San Mateo, CA, United States of AmericaGeneral SummaryThe VP – Customer Success Business Ops & Support is expected to be the leader for the following business operations: Accrualify system Implementations, Product Development, Customer Success, internal operations including revenue, upsell and renewals.
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Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
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Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge. Our stellar business management platform enhances customer flow, ensuring ongoing success.
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up job Title: customer success in Anoka, Minnesota
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