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Principal Positive Team Member Relations
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- The Principal, Positive Team Member Relations will lead strategic planning, engagement and daily activities to deliver critical Team Member (TM) relations and leadership development programs and initiatives across the Operations and Customer Service teams with an emphasis on the Fulfillment teams.
- Own training and development programs in the area of positive employee relations, including responsibility for project planning, communication, data capture/analytics and reporting needs required to execute those programs effectively.
- Oversee the creation and development of analytical reports, metrics related to employee relations, including root cause analysis, using multiple data sources (e.g. daily TM feedback, ethics hotline data, engagement survey data, etc.)
- Monitors trends in Employee and Labor relations and communicates risk while supporting proactive strategy development to mitigate potential risk
- Maintain relationships with stakeholders to ensure their engagement and participation in positive TM relations initiatives and training/development programs.
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