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Customer Success Manager
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$54,000 - $78,000 a year
Full-time
- As a Customer Success Manager, you will serve as the primary point of contact for a designated list of customers, partnering closely with them to understand their needs, prove value, overcome obstacles, and empower them to keep using ServiceTitan as the ultimate tool to achieve extraordinary business outcomes.
- Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals.
- What You’ll Bring:2+ years in customer-facing roles, customer success/account management, and/or sales experience preferredA customer value, ROI, and business outcome-driven mindsetSkills in product training, and comfortable “re-re-selling” the customer on ServiceTitan.
- We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
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