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Minimum of three (3) years’ experience in providing Tier 1 and 2 help desk support assisting non-IT users for applications. The Mid-Level Help Desk Support will support all aspects of customer support for the assigned application(s.
Full-timeExpandUpdated 12 days ago - UpvoteDownvoteShare Job
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IT Help Desk Tier 1 individuals possess a passion for providing quality customer service and effective communication while providing tier 1 technical assistance for computer systems, software, and hardware.
Full-timeExpandUpdated 13 days ago - UpvoteDownvoteShare Job
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UpSlope Advisors is seeking an exceptional candidate to serve as the Help Desk Manager (Tier II) for a Department of Defense agency. The Help Desk Manager (Tier II) is responsible for managing desk-side support operations at customer Washington DC locations.
ExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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Bytecafe is looking for a top-tier IT Help Desk Technician to drive customer satisfaction through our technical help desk. 1-2 years of relevant IT Help Desk Support experience.
ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
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Prior experience with a help desk ticketing system and with remote support software, Logmein, ConnectWise Control, Bomgar, Sccm/Intune. The Help Desk Analyst provides phone and on-site support for in-house computer systems, peripherals, telephone, and network equipment at the YMCA of Metropolitan Chicago's 30+ physical locations.
$40,000 - $43,000 a yearExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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At this level, the incumbent provides both Tier 1 and Tier 2 help desk support for computer hardware/software, Outlook email, printers/scanners/copiers, Cisco VOIP/Unity, a Fiber to the Desk network, Courtroom Technology, end user training, commercial and locally developed applications.
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Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
ExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Role: IT Help Desk Technician. IT Help Desk Technician. This role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more difficult issues and escalating further, when needed.
$25 - $28 an hourExpandUpdated 13 days ago - UpvoteDownvoteShare Job
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Key skills and needs: Linux environmentScripting: Bash or Python (required)Configuration: Ansible/Puppet/Salt (required)Containerization: Docker or Kubernetes (highly desired)Terraform experience (optional)Monitoring: Nagios/Splunk (configuration of monitoring)Familiarity and experience with some of the tech stacks used by AEA Development teams:Load Balancing: HAproxy/httpd etc.
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One (1) year of experience with ServiceNow platform is required. Normally this is fulfilled with Security+ CE, CCNA Security, CYSA+, GICSP, GSEC, CND or SSCP certification. CISSP, CASP+, CCNP Security, CISA, GCED, GCIH and CCSP are also acceptable.
ExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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Uses Service Management solutions to log, assign and receive support tickets with descriptions of issues, progress and solutions and guides Tier 1 staff in best practice usage. HDI Customer Help Desk Analyst.
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Under the direction of the Senior Manager of IT Operations, the IT/Facilities Coordinator is a hybrid role comprised of Boston Office coordinator, and tier 1 help desk support for our US and international staff.
ExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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Candidates supporting this function shall have a minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers.
Full-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Certification as a Crestron Programmer, Crestron Technology Specialist (CTS) and/or CTS-Installation and/or CTS-Design training certification is desired. Design a wide variety of AV/MM solutions including multi-level security VTC/PC systems, enterprise level VTC and collaboration systems, conference rooms, digital signage, and streaming.
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