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Help Desk Analyst
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$40,000 - $43,000 a year
- Help Desk Analyst Opportunity!
- The Help Desk Analyst provides phone and on-site support for in-house computer systems, peripherals, telephone, and network equipment at the YMCA of Metropolitan Chicago's 30+ physical locations.
- Potential candidates must have advanced knowledge of Microsoft Windows personal computing in a corporate/enterprise environment and intermediate working knowledge of operating systems, Microsoft 365, local area networks, wireless networks, network copier/scanner/printer/fax devices, audio/visual equipment and other mainstream business-class IT solutions.
- Troubleshoot and resolve tier 1 and tier 2 problems with hardware, software, and network connectivity in a timely manner meeting SLA requirement and within established policies and procedures
- Provide after-hours/weekend on-call support on a rotation and/or project basis
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