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Tier II Service Desk Manager
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- UpSlope Advisors is seeking an exceptional candidate to serve as the Help Desk Manager (Tier II) for a Department of Defense agency.
- Services include: Help Desk Support, IT Operations Management and Support, Mobile Support, IT Asset Management, Software Development, and Support, IT Security Program Support, IT Incident Response and Reporting, Classified Processing, IT Training Services, Laptop Lending Program Support, Application Services Help Desk, SharePoint Support.
- The Help Desk Manager (Tier II) is responsible for managing desk-side support operations at customer Washington DC locations.
- The Help Desk Manager (Tier II) will possess advanced skillsets to assist with the resolution of complex issues.
- Track tickets in the IT Service Management ticketing system, ensuring properly documented and closed per SLAs
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