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IT Help Desk Technician
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- Bytecafe Consulting, an experienced Managed Service Provider in Indianapolis for 25 years has an opening for a IT Help Desk Technician for its Indianapolis office.
- Bytecafe is looking for a top-tier IT Help Desk Technician to drive customer satisfaction through our technical help desk.
- The role of a IT Help Desk Technician will provide first level support to our clients by offering professional, courteous and prompt technical support via onsite visits or by remote administration including problem definition, prioritization, analysis, re-creation, resolution, and escalation as needed.
- Resolving and facilitating assigned client support issues from case logging through management of escalation or resolution.
- Be an advocate for providing satisfaction to clients by maintaining a proactive approach to managing and maintain reliable infrastructure.
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