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The Customer Success Manager will work collaboratively across teams to ensure our customer onboarding kit and support resources make the customer experience a seamless one and one that promotes renewal.
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The Veeam Data Cloud Customer Success Manager is a high-touch, customer advocate responsible for ensuring strategic Veeam customers are successful leveraging Veeam solutions that help drive higher renewal rates, additional upsell/cross-sell opportunities for the sales organization and increased number of references and/or case studies.
RemoteExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Your success will be measured by key performance indicators, including customer retention, renewal rates, upsell, cross-sell, expansion, and customer satisfaction. Pre-Sales Support: Provide support to Account Executives during the pre-sales process and position Own’s Customer Success framework as a differentiator.
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Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a successful renewal. The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions.
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Customer Success Manager. Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion and opportunities. As the lead customer liaison for strategic accounts, you will develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand the customer's business strategy, technical environment, and measurements for success.
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The Account Manager I has meaningful sales experience and brings developing expertise for cultivation and long-term development of customer relationships, maintaining high product renewal rates and strong collaboration with Customer Success partners and members of the Account Executive team.
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Regularly check in with accounts ahead of renewal dates, ensuring a proactive approach to customer satisfaction and renewal success. As a Customer Success Manager at Meltwater, your daily duties will revolve around ensuring the ongoing success and satisfaction of our valued customers.
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In this role, you will be responsible forpartnering with the Client Success Manager and internal SMEs to build and executeplans that advance customer’s strategic goals, ensuring customer satisfaction andcreatingraving fans.
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Proven track record as Customer Success Manager, Technical / Account Manager or Senior Consultant / Presales Engineer. This requires leadership for implementing cross functionally agreed risk mitigation plans, that outline tasks, timeline and responsibilities to bring the customer back in BAU state to ensure in-time renewal.
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As our Customer Success Manager, we are looking for someone with a background in enterprise customer relationship management, dedicated to providing impactful solutions that result in highly successful accounts enabling strong adoption, renewal and upsell.
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The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. Senior Customer Success Manager- Public Sector.
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Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion, retention and renewals opportunities. You will build and develop customer specific success plans to oversee customer on-boarding, adoption, and satisfaction across the portfolio to promote best practices and usage of Trellix products and solutions.
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Senior Customer Success Manager. 7+ years of customer engagement and account management experience in a SaaS solutions company and/or an enterprise software/Cybersecurity industry is desirable.
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This dynamic and customer centric individual must be comfortable consulting with large customer accounts with the ability to articulate the value of Trellix solutions and services. Identify risks to the customer achieving their desired outcomes and stated business goals, working with account teams and cross-functional groups on risk mitigation or escalate as needed.
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You’ll leverage data, our tech stack (including Gainsight and Salesforce/SFDC), and customer insights to drive company results in product adoption, renewal, and expansion. You will own client success planning for your accounts; you'll ask discovery questions, employ active listening skills, and synthesize client goals for successful renewal.
$27,500 - $88,000 a yearFull-timeExpandApply NowActive JobUpdated 3 days ago
renewal customer success jobs
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