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As a Customer Success Manager, you are responsible for the client relationship from onboarding to renewal. Customer Success Manager – Bilingual Spanish. Under the leadership of the Customer Success Director, you will join our growing American team to manage a portion of our clients in North and South America.
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This role will report to the Director of Global Marketing and work closely with the Product, Sales, Marketing, and Customer Success teams. Manage all aspects of general administration including, but not limited to, asset management, office space/insurance renewal, check collection and deposit, FedEx shipment, travel, and general client relations.
ExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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You’ll leverage data, our tech stack (including Gainsight and Salesforce/SFDC), and customer insights to drive company results in product adoption, renewal, and expansion. You will own client success planning for your accounts; you'll ask discovery questions, employ active listening skills, and synthesize client goals for successful renewal.
$27,500 - $88,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Manage client success outcomesIncrease contract renewal rates and reduce churnTrack all MSAs for potential expiration datesIncrease revenue in accounts through cross-selling and up-sell opportunitiesInfluence lifetime value through customer satisfaction and overall NPS performance.
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Client Success Manager , you will ensure clients realize the value of Let’s Talk, our cloud-based customer experience and intelligence platform that helps school districts deliver superior customer service.
$80,000 - $90,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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10+ years of progressive experience in client success, sales, account management, customer success, and/or or product leadership roles in the healthcare/technology industry. Deliver a 24-month strategic client success plan targeting growth plans for each client inclusive of ROI, renewal and upsell metrics.
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Requirements: Proven experience in client success, account management, or customer relationship management roles. You will develop and implement client success strategies to drive retention, renewal, and expansion opportunities.
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Our highly successful team is spread across the US and includes Renewal Managers, Customer Success Managers, Solutions Consultants, and Business Development Representatives. You'll need experience in both winning new business and growing an existing book of customer business in the SaaS enterprise segment,with a history of exceeding quota performance and account gross retention goals.
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Proven track record of managing and growing enterprise customer relationships, driving customer success, and achieving upsell and renewal targets. We are seeking a Customer Success Manager for Enterprise to join our remote team.
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We are looking for a Customer Success Manager (CSM) to come and create long-term, trusting relationships with large, strategic and enterprise level customers. Customer Success Manager.
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The Account Manager I has meaningful sales experience and brings developing expertise for cultivation and long-term development of customer relationships, maintaining high product renewal rates and strong collaboration with Customer Success partners and members of the Account Executive team.
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As Customer Success Manager, you will report to the Director of Customer Success and support your business book from onboarding to renewal. Retention : Gross customer renewal rate greater than 95% Onboarding : TTV in less than 30 business days Customer onboarding satisfaction: 95% or greater CSAT Online reviews : Five 5-star G2 or Capterra Reviews per month Active customers : 92% of customers active Customer Referrals : 2 sales demos completed from customer referrals per month Customer email response time by EOD *all KPIs will be adjusted every quarter Requirements CST/EST candidates preferred.
$115,000 a yearRemoteExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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3+ years of experience in a Customer Success Manager or Account Manager role at a software company serving mid-market to enterprise level accounts. PCMI is looking for a Customer Success Manager who will be responsible for working with PCMI clients and internal teams to build strong and lasting customer relationships.
Full-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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We are looking for a Customer Success Manager to join our team that will establish trusted relationships with our customers and internal teams that result in high satisfaction and renewal rates.
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We run the systems that encompass the entire buyer’s journey from initial lead through marketing, sales, renewal, accounting, customer success and advocacy using tools including Marketo, Salesforce, Gainsight, Aria, NetSuite, and Zendesk.
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renewal customer success jobs
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