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Position Overview The Customer Success Specialist is responsible for supporting MetroPlusHealth members and other key stakeholders across the customer’s journey. The Specialist is responsible for overseeing all aspects of member retention and being a single point of contact across all issues that are directed to the department including, but not limited to the following: Job Description Recertification/Renewal of MembershipAssist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends.
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Partner with Customer Success Team to manage renewal Quotes and Opportunities in SFDC. We’re hiring a Sales Operations Coordinator to provide daily operational support to our Sales and Customer Success Teams.
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Roles and Responsibilities: Responsible for driving revenue growth at their assigned District Accounts by having weekly Meetings with Customer Success Managers, SDR's, Managers, and the Sales Team. Provide live and virtual demonstrations to prospects and collaborate with Customer Success Manager(s) to drive and support renewal & expansion discussions.
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As part of the account team, you will work closely with your Customer Success Manager (CSM) to define the strategic roadmap for your customers, to allow retention, renewal, and expansion of their Dynatrace relationship, and serve as a liaison between the customer and the Dynatrace Support and Product Management teams.
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TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL. The Customer Success Manager will support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption.
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Provide live and virtual demonstrations to prospects and collaborate with Customer Success Manager(s) to drive and support renewal & expansion discussions. You will develop a territory plan with your Customer Success Manager (CSM) and Sales Development Rep (SDR) and then execute it to meet/exceed your quarterly goals.
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As a Customer Success Manager (CSM), you will play a pivotal role in ensuring the success and satisfaction of our valued customers. About the Role/ The Opportunity: We are on a journey to transform Customer Success at Sitecore as we scale our SaaS team to meet the growing demand for our composable products.
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Devise and implement effective outbound campaigns within assigned territory, giving direction to both your SDR and Field Marketing Team. Could travel for Nearpod team training twice per year, as well as potential tradeshows and customer visits up to once per month.
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Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a successful renewal. The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions.
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The Customer Success Manager will orchestrate the customer journey through proactive engagement strategies. Leverage support of the customer success specialist to ensure the largest impact on client engagement and value delivered while efficiently servicing the account.
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The Customer Success Manager serves as the owner of the post-sale relationship, focused on driving the onboarding, adoption, expansion, renewal and NPS improvement. 8-10+ years of direct and demonstrated customer success experience in a SaaS model.
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Own all key Prisma Cloud financial metrics, including ARR, Bookings, Revenue, Margins, Renewal rate, Customer Lifetime Value. Collaborate cross-functionally (e.g., Theater finance, India COE team, IT, Customer Success, Sales Ops, etc.
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Responsible for driving revenue growth at their assigned District Accounts by having weekly Meetings with Customer Success Managers, SDR's, Managers, and the Sales Team. Expand current customer base by 20% and maintain GRR goals as defined by the territory.
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Drive coordination with sales, customer success, and technical teams to facilitate cross-sell and upsell opportunities within our renewable base. Lead efforts to improve systems and data analytics for better insight into customer engagement and renewal strategies.
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As a member of Forrester's customer success organization, you are responsible for the engagement value delivered to Forrester's largest clients. Our success is driven by curiosity, courage and customer obsession.
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