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As a Customer Success Manager, you are responsible for the client relationship from onboarding to renewal. Customer Success Manager – Bilingual Spanish. Under the leadership of the Customer Success Director, you will join our growing American team to manage a portion of our clients in North and South America.
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You’ll leverage data, our tech stack (including Gainsight and Salesforce/SFDC), and customer insights to drive company results in product adoption, renewal, and expansion. You will own client success planning for your accounts; you'll ask discovery questions, employ active listening skills, and synthesize client goals for successful renewal.
$27,500 - $88,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Ensure long term client success by building relationships with decision-makers and influencers, holding quarterly business reviews, and managing the renewal process. You will own the entire lifecycle of the customer relationship from onboarding through continued renewal of our solution, while working with internal teams as needed to ensure successful relationships.
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Facilitate effective communication between customers and internal teams (sales, customer support, product development) to streamline the renewal process and address customer needs promptly.
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Stripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal.
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The ideal candidate will have a track record of relationship management, customer success management, providing trainings and presentations, collaborating internally, and managing contract negotiations for renewals with existing clients.
$57,375 - $70,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Smartsheet is looking for a Customer Success Manager to manage a set of large strategic accounts and improve customer satisfaction, application engagement, customer retention, and growth.
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Work with the Customer Success Management Team to ensure customer satisfaction and retention, owning the overall renewal process. Create opportunities via consultative sales and relationships throughout customer organization including C-level.
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The Customer Success Manager serves as the owner of the post-sale relationship, focused on driving the onboarding, adoption, expansion, renewal and NPS improvement. 8-10+ years of direct and demonstrated customer success experience in a SaaS model.
$117,810 - $147,210 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Manage client accounts, timelines, and membership execution along with the customer success team. Ragan is a fast-growing media brand serving communicators, marketers and HR professionals and we're seeking a relationship driver to support our premium community with membership renewal sales.
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Reporting directly to our Chief Revenue Officer, the Director Customer Success - North America SMB will be responsible for leading a team of customer success professionals to increase product and platform adoption, improve renewal rates and drive measurable customer business value to accelerate their digital journey.
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Strong customer advocacy with motivation to help others solve problems via product benefits. Demonstrated success with surpassing target sales and retention goals. We are looking for a relationship manager with sales expertise who is looking to grow with us and drive engagement and retention within our membership base.
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Segment Value Engineering is closely aligned with the Global Sales and Customer Success organizations, directly supporting sales and renewal pursuits within our top accounts. Partner with sales management, sales engineering, customer success and other pre and post-sales functions to grow the amount of value related activity in your region.
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As Customer Success Manager, you will report to the Director of Customer Success and support your business book from onboarding to renewal. Manage customer relationships throughout the entire customer lifecycle, from onboarding to adoption to renewal.
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Your mission is to maintain high customer satisfaction, enhance platform adoption, and boost renewal rates, securing ongoing customer growth and success for our most intricate products and solutions.
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renewal customer success jobs in Chicago, IL
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