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As the Vice President (VP) of Customer Success (CS) you will be responsible for driving strategy to skillfully engage with physician practices and health systems in a value-based care context, with a primary focus on customer performance, satisfaction and retention.
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Position Overview The Customer Success Specialist is responsible for supporting MetroPlusHealth members and other key stakeholders across the customer’s journey. The Specialist is responsible for overseeing all aspects of member retention and being a single point of contact across all issues that are directed to the department including, but not limited to the following: Job Description Recertification/Renewal of MembershipAssist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends.
$45,277 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL. The Customer Success Manager will support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption.
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Establish client success OKRs aligned with overall company strategy, defining and tracking relevant metrics to gauge progress (e.g., NPS, gross dollar renewal rate, product adoption metrics, up-sell dollars.
Full-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Collaborate with our Sales Enablement and Customer Experience teams to build training [slides, videos], and learning modules for both our Ops and Customer Success/Renewal sales teams with the goal of improving sales productivity and communication.
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Actively foster and manage the success of a high-touch portfolio of top tier clientsDrive engagement & adoption and foster enthusiastic, passionate clientsCollaborate closely with product teams to ensure alignment between customer needs and product offerings.
$145,000 - $170,000 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Collaborate with Marketing team and Customer Success on targeted ABM and user outreach campaigns. Map account penetration and mobilize sales and customer success to drive awareness and adoption.
$135,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Rally internal Customer Success and Customer Support teams to swiftly address and resolve customer issues. Document client engagement activity and proactively manage your renewal pipeline in Salesforce.com. Industry Insights and Awareness : Stay abreast of media industry developments and our product enhancements to connect value propositions to your clients.
$160,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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5+ years experience, with 2+ years management experience in Renewal Management/ Success/ Account Management/Program Management/Project Management role for a software company with working experience with software renewals.
Full-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Collaborate with Sales, Customer Success, and other relevant teams to understand client needs and expectations. As a Renewals Manager, you'll be responsible for overseeing and managing the renewal process of contracts, subscriptions, or services offered by a company.
$50,000 - $65,000 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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The high-performing commercial support team consists of over 45 licensed and experienced agents and customer service representatives who provide agents with marketing/renewal support, carrier management, customer service, claims management, loss control support, client audit management, and much more.
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Develop and execute upsell playbook strategies to maximize customer growth, including account renewal plans in collaboration with Sales teams and the Customer Success organization.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Proven leadership in sales and/or customer success, with a history of surpassing revenue and customer renewal goals within a competitive market. Develop and execute a strategic plan for revenue growth and customer success.
ExpandApply NowActive JobUpdated 12 days ago - UpvoteDownvoteShare Job
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You will partner with customers and multiple internal stakeholders (e.g., Account Executives, Customer Success Managers, Finance, Legal, etc.) A renewal serves as an incredibly important breakthrough moment to celebrate and reflect on the past while also plan for the future.
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Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce. Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
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renewal customer success jobs in New York, NY
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