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The Help Desk Technician delivers services, staff, and expertise to operate and maintain service desk functions that provide a ticketing system, operational support, and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier III technicians.
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The Help Desk Manager will provide guidance & support for the U.S. Department of State (DOS), Bureau of Population, Refugees, and Migration (PRM) Refugee Processing Center (RPC) Operations. Help Desk Management, Information Technology (IT) Support, ServiceNow IT Service Management.
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2-3+ years of experience in IT Support, Help Desk, Network Administration, and/or Mobile Device Management. Experience using some or most of the following systems:BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.
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Job Summary: As the Help Desk Manager , you will lead the day-to-day operations of the Service Desk, ensuring efficient incident resolution, service request fulfillment, and task management. Two-time SBA SBIR Tibbett's Award winner.
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Must have 3+ years of experience in a related field (technical support, help desk support, call center, or etc. We are currently seeking a Jr. Tier 2 Help Support Specialist to work for our company.
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SecuriGence is seeking a Tier 1 Help Desk Analyst to help contribute to our success. Job Title: Tier 1 Help Desk Analyst. Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance contractual standards.
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Keywords: Security+, Help Desk, Desktop support, Analyst, VPN, Citrix, VMware, virtual desktops, virtual private networks, Linux, TS/SCi, secret, top secret, DHS Suitability, Windows, Unix, MacOS, Tickets, ticketing, remedy, ServiceNow, er requests via email, walk-ins, phone calls, or other communication means promptly.
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Trillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. - 2-6 years of experience providing help desk support. - Maintain, update and manage a Self-Service Portal capability, providing how-to-guides, shared knowledge base to help troubleshoot issues and share information to be used by others, including by end users.
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Currently, ManTech is seeking a motivated, career and customer-oriented Help Desk Manager III to join our team in the DMV area. Administers effective frontline help desk assistance to customers whose inquiries are beyond the knowledge of the Help Desk Team members.
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IT Concepts is seeking a Help Desk and End User Support Manager for management and administration of DHA systems, applications, networks and telecommunications. IT Concepts is seeking a Help Desk and End User Support Manager for management and administration of DHA systems, applications, networks and telecommunications.
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GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation's capital.
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The Help Desk Specialist will be responsible for maintaining operations oversight and situational awareness of the Continental United States (CONUS) Secret Internet Protocol Routed Network (SIPRNet) and Global Command and Control System (GCCS) Management Centers.
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Proficiency and proven capability in the following areas: Asset management practices and principles, Help Desk ticket processing and procedures, Good Customer support, Ability to keep detailed notes.
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Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.
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Required Technical Skills: 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer. Supervises operation of help desk and serves as focal point for customer concerns.
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Title: help wanted Company: Rio Mambo in Alexandria, VA
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