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Help Desk Specialist - Active DoD Security Clearance
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- Provide Tier 2 IT support for end users and VIPs
- Troubleshoot various hardware and software issues using Cisco, Palo Alto, and Microsoft tools
- Manage and resolve incident support tickets in BMC Remedy and ServiceNow
- Must have an Active DoD Secret or TS Clearance
- Must have a CompTIA Security+ Certification or equivalent/higher level certification
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