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Help Desk Manager
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Full-time
- Harmonia Holdings Group, LLC is an award-winning minority and female owned federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction.
- Job Summary: As the Help Desk Manager, you will lead the day-to-day operations of the Service Desk, ensuring efficient incident resolution, service request fulfillment, and task management.
- This role requires an active Top Secret clearance with eligibility for Sensitive Compartmented Information (SCI) access.
- Minimum of 2 years of experience in IT service management or service desk operations, with a focus on ticket management and queue prioritization.
- Active Top Secret clearance with eligibility for Sensitive Compartmented Information (SCI) access.
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