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Description ActioNet has an immediate opportunity for a Help Desk/End User Support Manager eligible for Secret Clearance in the DC, Maryland, and Virginia area. As the Help Desk/End User Support Manager is responsible for overseeing the operation of the help desk team, ensuring timely resolution of technical issues, and implementing strategies to improve end-user satisfaction and efficiency in IT support services.
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At Octo, we specialize in providing agile software engineering, user experience design, cloud services, and digital strategy services that address government's most pressing missions. At Octo, we specialize in providing agile software engineering, user experience design, cloud services, and digital strategy services that address the government's most pressing missions.
$192,720 - $289,080 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Extensive experience with User activity monitoring (UAM) ,User Entity Behavior Analytics (UEBA) and DLP tools. Capgemini Government Solutions (CGS) is seeking a highly motivated Cyber Security Content Developer/ Cyber Threat Detection Developer (Threat Detection Developer) for User Activity Monitoring (UAM) to join our team to support our government clients.
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Contribute to the development of a healthy product backlog, collaborating with the Product Manager, Engineering, and Solution Architects to break down business epics, document user stories (to also include things like addressing technical debt, SRE, etc.
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Experience with UI/UX prototyping tools such as Figma (utilizing Redwood design system) and familiarity with design thinking principles and user-centric design approaches. Your expertise in UI/UX design and development will be instrumental in driving the success of our transformation initiatives and ensuring a seamless user experience for Federal Government employees within the SAFe Agile framework.
$94,400 - $198,300 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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They contribute to the development and testing of all RPA bots, ensuring they perform as intended and meet the requirements outlined in the user stories. They will assist in the user story development.
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We have an exciting opportunity for a User Support Coordinator in the Washington, DC office at Eversheds Sutherland (US) LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of lawyers, paralegals and business professionals.
$68,400 - $114,100 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Providing help desk support to client employees and external customers on PowerSchool: This includes user account management, responding to user inquiries, troubleshooting problems, and providing guidance on how to use the system.
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Serves as escalation support for complex user needs (i.e., incident management and service requests) that are triaged by Tier 1 Help Desk Technicians. Specialized knowledge of common user devices and troubleshooting (e.g., laptops and peripherals, mobile, audio video, printing, multi-function.
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Serve as system administrator to grant user access using iMedidata Cloud Administration for RAVE EDC, Coder, Lab Admin, RTSM and MMI (Imaging) provide Oversight, guidance, and design of study build activities on Rave URL.
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Lead the service desk efforts to document core Standard Operating Procedures (SOPs), user Frequently Asked Questions (FAQs), self-help and troubleshooting guides as a part of an integrated ticketing system, document configuration of devices, update and maintain TSP and ATC documents, provide documented responses to programmatic data calls and metrics, and input to monthly and weekly activity reports and other deliverables, while adhering to program quality standards.
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Hands-on experience running Tenable or vulnerability tracking/scanning systems. Hands-on experience with one of the enterprise cybersecurity toolsets: HBSS/ESS , Trellix and ePolicy Orchestrator.
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As a Deskside Support Technician, you will act as a model of customer service excellence to all organizational staff members in supporting the Joint Service Provider (JSP) user community. You will be working with a team of professionals providing end user support relative to software, hardware, and network assistance and you will interact daily with the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing desktops, laptops, software installations issues, and other critical needs.
$50,500 - $101,000 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.
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Provide training and mentorship to User Support Representatives on Aderant application functionality and troubleshooting techniques. 5+ years of experience in legal technology focusing on accounting applications and information technology systems, preferably within the Aderant ecosystem.
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user job Title: user experience manager in Suitland, MD
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