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Description ActioNet has an immediate opportunity for a Help Desk/End User Support Manager eligible for Secret Clearance in the DC, Maryland, and Virginia area. As the Help Desk/End User Support Manager is responsible for overseeing the operation of the help desk team, ensuring timely resolution of technical issues, and implementing strategies to improve end-user satisfaction and efficiency in IT support services.
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Responsible for Entra ID User management, IAM concepts within Azure Active Directory (AAD), including user and group management, conditional access policies, Enterprise app, SSO, Oauth and Multi-Factor Authentication (MFA.
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Hands on experience with IaC tools like, ARM, terraform, ansible, PowerShell, python, azcli, github. Infrastructure as Code (IaC) experience - scripting and automation via Terraform, ARM, Bicep, AZ CLI/PowerShell, JSON templates.
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Update/create end user training documents for HFM and Hyperion Planning/Essbase (including forms, grids, Smart View etc) Manage development, operations and end-user support of Hyperion EPM platform, Planning, Essbase and financial reports.
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Extensive experience with User activity monitoring (UAM) ,User Entity Behavior Analytics (UEBA) and DLP tools. Capgemini Government Solutions (CGS) is seeking a highly motivated Cyber Security Content Developer/ Cyber Threat Detection Developer (Threat Detection Developer) for User Activity Monitoring (UAM) to join our team to support our government clients.
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Contribute to the development of a healthy product backlog, collaborating with the Product Manager, Engineering, and Solution Architects to break down business epics, document user stories (to also include things like addressing technical debt, SRE, etc.
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They contribute to the development and testing of all RPA bots, ensuring they perform as intended and meet the requirements outlined in the user stories. They will assist in the user story development.
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As a Hardware Technician, you will play a crucial role in ensuring the smooth operation of IT systems and providing comprehensive end-user support services to facilitate the execution of the agencies core mission.
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VISTA Technology Services, Inc. (VISTA) is currently seeking an End User Services Project Manager to support our NAVSEA customer at the Washington Navy Yard in Washington, DC. This is a hybrid position reporting onsite 3 days a week.
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Working under the direction and supervision of Cloud Support Unit chief, this role will be responsible for analyzing business processes, understanding user needs and configuring Workday to meet these requirements.
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Lead the service desk efforts to document core Standard Operating Procedures (SOPs), user Frequently Asked Questions (FAQs), self-help and troubleshooting guides as a part of an integrated ticketing system, document configuration of devices, update and maintain TSP and ATC documents, provide documented responses to programmatic data calls and metrics, and input to monthly and weekly activity reports and other deliverables, while adhering to program quality standards.
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The person in this position is responsible for providing a high level of user support to staff and managing a broad portfolio of IT services like Microsoft Azure, Intune, Private Cloud management, Cloud Security, Cloud Content Management, Firewalls, VoIP telephone systems and a variety of other IT admin tools.
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COMSEC & NSSP Support Technicians will be required to perform the functions of 2 Alternate COMSEC Custodians and user support for the USDA Homeland Secure Data Network (HSDN) facility and departmental continuity communications program support.
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Providing help desk support to client employees and external customers on PowerSchool: This includes user account management, responding to user inquiries, troubleshooting problems, and providing guidance on how to use the system.
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Requires working knowledge of and ability to apply standards, concepts, and techniques in the following areas: desktop computer imaging, end user support and hardware repair for Windows and Apple computers and laptops, activation and end user support for mobile devices, network printer support, and warranty coordination for HP and other makes of printers and multi-function devices.
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user job Title: user experience manager in Alexandria, VA
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