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Senior Help Desk Technician
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Full-time
- Senior Help Desk Technician
- The Senior Help Desk Technician leads a team that provides the services, staff, and expertise to operate and maintain the AGC Service Desk functions, including the ticketing system and operational support and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier III technicians.
- Coordinate with supporting agencies as needed to support Non-classified Internet Protocol Router (NIPR), Defense Research and Engineering Network (DREN), Secure Internet Protocol Router (SIPR), Joint Worldwide Intelligence Communications Systems (JWICS), Secret Defense Research and Engineering Network (SDREN), Design, Development, Test, and Evaluation (DDTE), Battle Lab Collaborative Simulation Environment (BLCSE), Amazon Web Services (AWS) GovCloud, and other external service desks as required.
- Provide user support for Video Teleconference (VTCs), account management, patching and vulnerability management support, inventory, asset management, and tracking to maintain Tenant Security Plans for NIPR and SIPR and Approval To Connect (ATC) plans for JWICS and support for Data Transfer Across domain activities.
- Lead service desk functions, including installing computer equipment (printers, multi-function devices, VTC, and VOIP devices) and software and returning malfunctioning devices to full operation.
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