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The Account Manager III has meaningful sales experience and brings developing expertise for cultivation and long-term development of customer relationships, maintaining high product renewal rates and strong collaboration with Customer Success partners and members of the Account Executive team.
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7+ years of Customer Success experience with at least 3 in senior leadership of a high-growth, customer-facing team within a SaaS company and direct involvement in supporting CS strategy, organizational design, and performance management.
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As Customer Success Manager, you will report to the Director of Customer Success and support your business book from onboarding to renewal. Retention : Gross customer renewal rate greater than 95% Onboarding : TTV in less than 30 business days Customer onboarding satisfaction: 95% or greater CSAT Online reviews : Five 5-star G2 or Capterra Reviews per month Active customers : 92% of customers active Customer Referrals : 2 sales demos completed from customer referrals per month Customer email response time by EOD *all KPIs will be adjusted every quarter Requirements CST/EST candidates preferred.
$115,000 a yearRemoteExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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We take pride in our world-class renewal rates, and Customer Success is an essential part of this equation. Our Global Customer Success Management (CSM) team works alongside our Professional Services, Product, and Sales teams to help our most strategic customers enhance the value of their Benchling investments.
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6+ years experience of Sales, Renewal Management, Customer Success or Account Management - ideally within SaaS offerings. As Senior Customer Success Renewal Manager, you will support the Customer Success Organization in driving a portfolio of customer renewals for some of our most strategic accounts.
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Drive customer adoption/usage data, executive relationships, customer health, and other key data and trends, working with Customer Success to proactively address factors that could threaten a renewal.
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Drive key Customer Success outcomes including identifying trends in our product/services that impact customer use and adoption, increase renewal rates and reduce churn and drive new business growth through reference-ability.
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We're seeking a talented Renewal Manager to drive customer renewals and revenue growth across US. As part of the Customer Success organization, you'll play a pivotal role in shaping our Renewal Management team from the ground up.
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Where applicable, work in tandem with Customer Success Managers in order to align on customer status and strategise your renewal/upsell opportunities upcoming. Monitor customer satisfaction in order to gauge any expansion opportunities and renewal health.
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Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a successful renewal. The Senior Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions.
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Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects, credits, orders, churn propensity scores, NPS), and renewal dates with a holistic view that aligns with customer objectives/success metrics.
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You will report to the Director of Customer Success and support your business book from onboarding to renewal. Customer Success Manager, Manage customer relationships throughout the entire customer lifecycle, from onboarding to adoption to renewal.
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We are looking for a Customer Success Manager to join our team that will establish trusted relationships with our customers and internal teams that result in high satisfaction and renewal rates.
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We are seeking a stellar Customer Success Director, experienced in engaging with physician practices and health systems in a value-based care context and eager to help our current customer base succeed in the ACO REACH model and beyond.
$140,000 - $175,000 a yearFull-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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The Customer Success Manager will orchestrate the customer journey through proactive engagement strategies. Leverage support of the customer success specialist to ensure the largest impact on client engagement and value delivered while efficiently servicing the account.
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renewal customer success jobs in Quincy, MA
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