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We are seeking a stellar Customer Success Director, experienced in engaging with physician practices and health systems in a value-based care context and eager to help our current customer base succeed in the ACO REACH model and beyond.
$140,000 - $175,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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TechTarget is seeking a Customer Success Manager – Sales Enablement who will be a key resource to onboard, train, and proactively drive product adoption with TechTarget’s Sales Quality Lead and Priority Engine customers.
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Drive Customer Success Outcomes: Drive increased engagement for new and existing customers; increase renewal rates and keep our churn rate near zero; expand our revenue in accounts through cross-sell and upsell; influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores; drive new business growth by fostering active advocacy of our products and build advocates willing to be a reference and refer new customers.
$70,000 - $100,000 a yearFull-timeExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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Help execute renewal contracts (in partnership with legal, finance, sales and customer success) that align to customer goals. As an individual contributor in this role, you will serve as a valuable partner and bridge between our field sales and customer success teams, facilitating deals and renewals.
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At 90 days, you will need to demonstrate and orchestrate territory coverage through effective collaboration with cross-functional departments such as Customer Success Managers, Renewal Sales Operations, and CloudHealth Partners to ensure alignment and to drive increased customer success and adoption.
RemoteExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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The Manager of Customer Success role is a key competitive differentiator for IDC’s solutions and requires a dynamic, self-starter who is highly customer centric. 6+ years’ experience in customer success, or account management, ideally with SaaS offerings.
$95,000 - $109,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Drive customer adoption/usage data, executive relationships, customer health, and other key data and trends, working with Customer Success to proactively address factors that could threaten a renewal.
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2-4 years of relevant work experience in customer success, client experience or sales development. The role is part client advocate, part sales professional, part support, and part product expert, leading our clients on their records and information management journey from initial transaction through expansion and renewal.
Full-timeRemoteExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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Negotiate positive contract renewals, including at risk customer defense and client save efforts. Proven ability to identify and translate customer needs into solution requirements with powerful value propositions aligned with key customer priorities.
$60,000 a yearRemoteExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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As the Customer Success Manager , you will be responsible for managing an account portfolio of enterprise healthcare organizations, which means nurturing the growth of our clinical engagement and satisfaction of each member account.
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Lifecycle Management: Implement customer lifecycle engagement strategies in partnership with Customer Success and Marketing to engage customers at key touchpoints throughout their journey, from onboarding to renewal, to foster long-term relationships and drive retention.
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Ensure the success of Customer Success Engineer products with customers. You will take on full responsibility for customer accounts in different lifecycle stages - from onboarding to renewal.
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Oversee the customer journey from onboarding to renewal, identifying opportunities to enhance the customer experience at every touchpoint. The SVP of Global Customer Success and Support is integral to our mission of helping customers solve their most complex security challenges by creating great teaming experiences and making the most successful security technologies and practices accessible to all.
Full-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Cross-Functional Collaboration: Work closely with product, marketing, sales, customer success, and finance teams to align retention efforts with overall business objectives and ensure consistent messaging and customer experience.
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We are looking for a Senior Customer Success Manager (CSM) who is passionate about driving value and adoption for their portfolio of customers. 5+ years of experience as a Customer Success Manager or in a customer facing role at a technology company, preferably a SaaS and/or start-up environment.
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renewal customer success jobs in Cambridge, MA
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