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ResponsibilitiesDrive Customer Success OutcomesIncrease renewal rates and reduce churnExpand our revenue in accounts through cross-sell and up-sellInfluence future lifetime value through higher product adoption, customer satisfaction and overall health scoresDrive new business growth through greater advocacy and reference-abilityDefine and Optimize Customer LifecycleMap customer journeyDevelop listening points in the journey (e.g., usage, satisfaction, etc.
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As Customer Success Manager, you will report to the Director of Customer Success and support your business book from onboarding to renewal. Manage customer relationships throughout the entire customer lifecycle, from onboarding to adoption to renewal.
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The Customer Success Manager will orchestrate the customer journey through proactive engagement strategies. Leverage support of the customer success specialist to ensure the largest impact on client engagement and value delivered while efficiently servicing the account.
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We're seeking a talented Renewal Manager to drive customer renewals and revenue growth across US. As part of the Customer Success organization, you'll play a pivotal role in shaping our Renewal Management team from the ground up.
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Communicate all of the above through internal enablement and external communications that support demand generation, customer expansion and renewal efforts. You’ll be particularly focused on partnering with members of the Marketing team to ensure a successful integrated marketing approach and you’ll work across our Sales and Customer Success teams to meet and exceed revenue and customer goals.
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Partner with Sales Leaders on complex renewal strategies to maximize contract value, while protecting and enhancing the customer relationship. Our success is driven by an unwavering commitment to deliver a broad portfolio of innovative applications – including CorelDRAW®, MindManager®, Parallels®, and WinZip® – to inspire users and help them achieve their goals.
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Join a seasoned Customer Success team equipped with cutting-edge tools like Salesforce, Gainsight, and Zendesk WHAT ARE WE LOOKING FOR? Lead the end-to-end renewal process, ensuring customer retention and maximizing ARR. Foster proactive communication with customers, clarifying contract terms, sending renewal quotes, and promptly addressing concerns.
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We are seeking a stellar Customer Success Director, experienced in engaging with physician practices and health systems in a value-based care context and eager to help our current customer base succeed in the ACO REACH model and beyond.
$140,000 - $175,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Own key metrics for your team including renewal forecast and churn management, engagement, success planning, lead generation and adoption. The Manager, Customer Success will work with a large volume of customers in both proactive and reactive manners, participating in and driving cross-functional programs focused on improving customer health and retention.
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7+ years of Customer Success experience with at least 3 in senior leadership of a high-growth, customer-facing team within a SaaS company and direct involvement in supporting CS strategy, organizational design, and performance management.
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As the Customer Success Manager , you will be responsible for managing an account portfolio of enterprise healthcare organizations, which means nurturing the growth of our clinical engagement and satisfaction of each member account.
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