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The Customer Service Representative is the face of the Campus Service Center where the Harvard Community receives customer support obtaining services and assistance from Campus Services business lines: Parking Services, ID Card Services, Notary Services, CommuterChoice and HU Housing.
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From end-to-end, you'll have to think of how to build and support these products throughout the product lifecycle and customer journey, including training, support, and monitoring what you own.
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Investigate and respond to complaints, familiar with CAPA systems, respond to inquiries from tech support, customer care and customers. Support general lab functions, maintenance of equipment, product quality, packaging, on-time delivery of products, ensure cleanliness of workplace and good general laboratory techniques.
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You will also work collaboratively with a virtual team including Lead Development Reps, Customer Solution Engineers, Customer Care, Service Delivery Reps & 3rd party Solution Providers to support the customer.
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Work closely with customer support (ASA), product managers, third-party suppliers, and other groups cross-functional project teams (domestic and international) to identify and address software/firmware related issues.
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Support the Product Owner(s) in managing the backlog. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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In the Customer Success Specialist role, you will be an important partner to our Higher Education customers by conducting by being the front line of support for customers, conducting virtual product demonstrations and answering customer questions in order to show them our product’s potential and how to get to optimal utilization.
$60,000 - $65,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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For OSC II: 5 of more years of successful US pharmaceutical sales experience (primary care, specialty care, institutional sales) of other relevant healthcare experience (ie: Nurse/Nurse Practitioner) required including 1 year of Oncology, or 3 years of working with organized customers across the care network, strategic account management skills with a history of engaging with and leading engagement with complex customer types.
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Our Opportunity: Chewy is seeking a Manager of Finance for the Technology, Product, and Customer Care teams to join our Finance Team based in either Seattle, WA., Boston, MA., or Dania Beach, FL. This is a leadership position on the Business Finance team where you will partner with our Technology, Product, or Customer Care Leadership Teams to support our most important asset - our Pawrents.
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2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus) - Strong technical and written skills - Experience with Intercom, Zendesk, Salesforce - Ability to communicate complex concepts to customers - Process-driven and having attention to detail - Eagerness to respond to tickets to ensure that all SLA response times are met - Empathy for customers and diligence to resolve problems to provide customer satisfaction - Passion for the startup experience.
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Support the creation of customer insights for the product, including the provision of data and insights from qual and quant data; Works with global product marketing & product managers to distill customer insights for collaborative product innovation.
$103,000 a yearExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Sales Associate, Cashier, Inventory Associate, Customer Service Representative, Clerk, Warehouse Clerk, Visual Merchandiser, Cashier, Customer Service Assistant, Customer Service, Product Demonstrator, Sales Associate, Stock Associate, Stocker, Merchandise Associate, Merchandising Associate, Stock Clerk.
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Oversee Learning and Development, Change Management and Communication, and Enrichment functions in support of all Personal Lines departments including but not limited to all five Operations’ verticals (e.g., Agent and Customer Service Experiences), Middle Market and Prestige Underwriting, Field Sales and State Management across 20 states, Product, Data Analytics, etc.
Full-timeExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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Across multiple settings of care (Hospital, Ambulatory Surgical Center (ASC), Office-Based) in support of the Pain Management disease area, which is preparing for potential commercialization of an investigational novel selective inhibitor of NaV1.8 in acute pain.
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Supports the Customer team with, but not limited to: application configuration; data conversion; development; interfaces; modifications; testing; training; deployment and post deployment support.
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customer care product support jobs in Newton, MA
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