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From end-to-end, you'll have to think of how to build and support these products throughout the product lifecycle and customer journey, including training, support, and monitoring what you own.
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You will support all aspects of our documentation management operations in PECO. As a subject matter expert, you will be responsible for playing a crucial role in supporting PECO stakeholders, including the Care Management and Apheresis and Infusion Specialist teams.
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The Customer Service Representative is the face of the Campus Service Center where the Harvard Community receives customer support obtaining services and assistance from Campus Services business lines: Parking Services, ID Card Services, Notary Services, CommuterChoice and HU Housing.
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We are seeking a VBC Product Strategist leader with a strong emphasis on an individual that has experience in transforming the provider journey from FFS to VBC programs and fee arrangements (i.e., various programs - Medicare Advantage, Medicare Reach, ACO; shared savings, capitation), understanding what tools, capabilities and pricing models are needed to support their journey.
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Engage with Sales, Customer Success, Product Marketing, and other internal partner teams as needed to determine best ways to communicate product to customers; and to assist Product Management leadership with service descriptions.
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These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.
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2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus) - Strong technical and written skills - Experience with Intercom, Zendesk, Salesforce - Ability to communicate complex concepts to customers - Process-driven and having attention to detail - Eagerness to respond to tickets to ensure that all SLA response times are met - Empathy for customers and diligence to resolve problems to provide customer satisfaction - Passion for the startup experience.
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With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more.
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Work closely with customer support (ASA), product managers, third-party suppliers, and other groups cross-functional project teams (domestic and international) to identify and address software/firmware related issues.
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The CSM works closely with our customers alongside Sales, Customer Support, and Product Management and Operations teams to ensure our services are delivered successfully. Collaborate with internal cross-functional teams of experts including Product, Engineering, Regulatory, Quality, Security, Compliance, and Customer Service to successfully deliver on customer engagements.
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Enthusiasm for the beauty industry and the skills to provide outstanding customer care. Use product knowledge to give expert guidance to each customer based on their wants, features, and choices.
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Proficient using MS Office Suite (Outlook, Word, PowerPoint, Excel)Minimum of (1) year of experience in U.S. Market Sales/Training/Education/Operations and/or Marketing which can include but is not limited to Field Sales, Field Sales Support, Product Management, Promotion Management, Market Research, or Customer Interfacing role, e.g. Sales, Speaker Liaison, Health Science Consultant, Managed Care, Medical Education, Pharmacy Affairs within the Pharmaceutical industry.
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So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career.
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Investigate and respond to complaints, familiar with CAPA systems, respond to inquiries from tech support, customer care and customers. Support general lab functions, maintenance of equipment, product quality, packaging, on-time delivery of products, ensure cleanliness of workplace and good general laboratory techniques.
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Minimum 3 years of Transit software support, maintenance, upgrade, and Customer Care experience, 4 years preferred. The Director, Transit Technology guides staff members and project stakeholders by providing hands-on support, monitoring and optimization of all infrastructure components in support of each product.
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customer care product support jobs in Watertown, MA
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