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This may include coordinating and executing aspects of patient care as well as ensuring that clinicians are providing quality, evidence-based care through your product. From end-to-end, you'll have to think of how to build and support these products throughout the product lifecycle and customer journey, including training, support, and monitoring what you own.
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The TAS is a critical role in our unique customer model to execute the BMS aspiration to be the BioPharma that delivers the most impactful engagement with Health Care Providers (HCPs), driving adoption of new and existing medicines for appropriate patients.
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Customer Service is provided in person, over the phone, by email and via several product-specific websites. The Customer Service Representative is the face of the Campus Service Center where the Harvard Community receives customer support obtaining services and assistance from Campus Services business lines: Parking Services, ID Card Services, Notary Services, CommuterChoice and HU Housing.
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Vertex is looking to hire a Documentation Manager to join our Heme Patient Experience and Customer Operations team (PECO). You will support all aspects of our documentation management operations in PECO. As a subject matter expert, you will be responsible for playing a crucial role in supporting PECO stakeholders, including the Care Management and Apheresis and Infusion Specialist teams.
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We are seeking a VBC Product Strategist leader with a strong emphasis on an individual that has experience in transforming the provider journey from FFS to VBC programs and fee arrangements (i.e., various programs - Medicare Advantage, Medicare Reach, ACO; shared savings, capitation), understanding what tools, capabilities and pricing models are needed to support their journey.
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Articulates the customer requirements to product teams, outlining and prioritizing work based on value; prioritize product and services backlog based on overall strategy and goals and works with the Scrum Master and the Release Train Engineer to lead sprint and release plans.
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Engage with Sales, Customer Success, Product Marketing, and other internal partner teams as needed to determine best ways to communicate product to customers; and to assist Product Management leadership with service descriptions.
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We welcome those with experience in jobs such as Field Client Relationship Manager, Bilingual Customer Service , and Financial Analyst and others in the Accounting and Finance to apply. -These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.
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2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus) - Strong technical and written skills - Experience with Intercom, Zendesk, Salesforce - Ability to communicate complex concepts to customers - Process-driven and having attention to detail - Eagerness to respond to tickets to ensure that all SLA response times are met - Empathy for customers and diligence to resolve problems to provide customer satisfaction - Passion for the startup experience.
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Collaboratively leverage all internal resources including product management, customer care, sales engineering, LogRhythm Labs, and partner services. Manage existing customer expectations while expanding reach and depth into the assigned territory.
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Responsibilities include consumer product marketing strategy in coordination with the product development process, distributor marketing engagement, and customer research. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years.
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The CSM works closely with our customers alongside Sales, Customer Support, and Product Management and Operations teams to ensure our services are delivered successfully. Collaborate with internal cross-functional teams of experts including Product, Engineering, Regulatory, Quality, Security, Compliance, and Customer Service to successfully deliver on customer engagements.
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Work closely with customer support (ASA), product managers, third-party suppliers, and other groups cross-functional project teams (domestic and international) to identify and address software/firmware related issues.
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Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, product development) to develop optimal solutions.
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Implement key "entry point" sales plays to target specific customer personas and Build tight linkages with, ERD SW Solution Architects, Pre Sales, Marketing and Delivery teams and work enthusiastically within the Capgemini ecosystem cross functional teams to ensure we are aligned on industry and account strategies.
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customer care product jobs in Newton, MA
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