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Work closely with the IT service desk team to ensure efficient and effective delivery of IT services, including incident resolution, request fulfillment, and user support. Manage and optimize the organization's use of Fresh service, a cloud-based IT service management (ITSM) platform, to centralize asset management, incident management, and change management workflows.
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Strong knowledge of Help Desk ticketing software (i.e. Jira Service Desk, Freshservice). Sr IT Support Technician. If you're passionate about providing top-notch IT support and ready for a challenging yet rewarding role, apply now and power the future of entertainment with us.
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Reporting to the VP, Information Technology Services the IT Help Desk Manager will lead the day-to-day operations of our help desk support team and ensure they are providing exceptional technical assistance to our end users across the US in a remote working environment.
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Prepare apprentices for certification exams in the help desk curriculum (e.g. Zendesk CX Certification, DOL IT Generalist, and others). This includes recruiting, training, managing, and coaching help desk apprentices to deliver quality IT support and digital literacy workshops to underserved community residents in need of digital training and resources.
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SUMMARY:The Senior Network Analyst - Help Desk will be primarily responsible for providing excellent customer service to our internal staff for all of their PC/network needs. IMRF is offering a great opportunity for the right person who has excellent Microsoft technical experience, Help Desk experience and communications skills.
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Help analyze problem patterns and trends and recommend corrective actions where appropriate •Timely log, update, follow through, and close all incidents •Create, modify and follow through with all IT Help Desk, email, voice mail and Jira Tickets •Document problem resolutions in Helpdesk management software so that this information can be used to resolve future calls.
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The IT Service Desk Manager will be responsible for overseeing the day-to-day operations of our helpdesk/support team, ensuring timely resolution of customer issues, and maintaining high levels of customer satisfaction while meeting our support SLAs. This role will primarily involve hands-on technical support duties, with approximately 20% of the time dedicated to coaching and mentoring the helpdesk/support team.
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Thus, the IT Help Desk Specialist provides a heavy degree of interaction with staff which makes it an excellent position for entry level IT professionals. The IT Help Desk Specialist will work in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, the coordination of phone, in-person and computer support.
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The IT Help Desk Specialist will perform a variety of routine IT duties relating to technical support, project management, system maintenance and administration, troubleshooting, and security management.
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Proven experience in IT management, with a focus on help desk operations. Due to a significant increase in revenue, we are seeking a dynamic Help Desk Manager (Local WFH) MSP to join our team.
$80,000 - $90,000 a yearFull-timeWork from homeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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This IT Business Analyst must understand business needs and defines technology and services requirements to maximize value under occasional guidance. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged.
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Tools of the TradeAn IT Security Analyst should be familiar and comfortable with:Well-known tools such as Nessus, Crowdstrike, ArcSight, ManageEngine, Trend Micro, Windows Defender, etc.
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Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
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As a Capital Markets Desk Analyst within the Leveraged Finance team, you will joina small group of professionals who provide unique connectivity between our investment banking and markets businesses.
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The position may be based in Smyrna, TN and reports directly to the IT Director -Distribution & Logistics of the company. Business Relations Management – Act as partner to the IT Business Partner in partnering with business teams requesting Warehouse Automation solutions.
Full-timeExpandApply NowActive JobUpdated 5 days ago
Title: it help desk analyst Company: Stand 8 Technology Services
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