Upvote
Downvote
Help Desk Analyst
Share Job
- Suggest Revision
- AS400 Operator will provide Level 1 technical support to retail grocery stores, the distribution center, and all office locations allowing for continuous business operation and providing the highest level of customer satisfaction by effectively solving technical support issues involving the AS400.
- Responsible for all AS400 and HQ jobs and their peripherals complete without error, perform all nightly backups on all AS400 LPARs, run Whs EOD, Store Orders and ensure all AS400 scheduled jobs have completed without error.
- Operating systems and applications included are OS/400, ACS (IBM I Access Client Solutions), Windows 10, Windows Servers, Jira, M365, Kronos, NCR/Retalix Storeline/Emerald POS software, Connected Payments, MTX, IMS, ePlum, Outlook Email, RPO, RTI, Boomi, Azure.
- Operate AS400 and all its peripheral equipment •Night Operator - Performs Daily backups on the Target, Development & Payroll LPARs∯*∯ •Night Operator - runs Nightly Warehouse EOD •Monitors messages on all AS/400 LPARs •Monitors all input/output through the use of JOB QUEUE'S and OUT QUEUE'S •Requests service for all AS/400 related hardware equipment •Monitors HQ for alerts that the sever may be down and/or any job failures.
- Help analyze problem patterns and trends and recommend corrective actions where appropriate •Timely log, update, follow through, and close all incidents •Create, modify and follow through with all IT Help Desk, email, voice mail and Jira Tickets •Document problem resolutions in Helpdesk management software so that this information can be used to resolve future calls.
Active Job
Updated 9 days agoSimilar Job
Relevance
Active