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IT Help Desk Manager
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- That’s why Ansira arms brands and their sales partners withsolutionsto make those experiences possible: strategy, performance marketing, loyalty marketing, martech consulting and integration, channel partner marketing, and local marketing activation.
- Reporting to the VP, Information Technology Services the IT Help Desk Manager will lead the day-to-day operations of our help desk support team and ensure they are providing exceptional technical assistance to our end users across the US in a remote working environment.
- Implement / maintain the IT Service Management (ITSM) and IT Infrastructure Library (ITIL) practices to the Help Desk team.
- Develop, monitor, and track Operating Level and Service Level Agreements (OLAs/SLAs) to improve support reliability.
- Perform tier-2 and 3 escalation support / incident response and act as the point of contact for all inquiries from other departments and or customers.
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