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As one of the first members of our customer success team, you will have the unique opportunity to shape the go to market strategy, product, and culture at an early stage start up. creatively solve problems, and build the foundation for a successful customer success organization.
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Manage the strategy for developing relationships, serving as the primary point of escalation for the Customer Success team, and oversee the enablement of programs. 10+ years of experience in customer success in a B2B SaaS company.
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As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. This position will focus on our Digital Signature customers, driving customer advocacy and reducing attrition by collaborating with Digital Sales partners, expanding our Signature coverage, consume Premier entitlements, and by making strategic customer investments that foster trusted growth and success.
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This position (Customer Success Associate – RETAIL BUSINESS INTELLIGENCE) is responsible for supporting a portfolio of existing clients with contacts at the Associate and Manager levels, and internal groups across production, development and sales.
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Senior Customer Success Manager - Retail & Hospitality. As part of delivering on our international growth, we are now seeking a driven Senior Enterprise Customer Success Manager, particularly focused to strengthen our already relentless customer orientation within the Retail & Hospitality sector.
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We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
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The Director may teach academic success and bar readiness courses depending on the needs of the College of Law. Qualifications JD degree from an ABA accredited law school, required. Supervise Academic and Bar Success staff (Assistant Director and Associate Director) by directing, scheduling, providing performance feedback, supporting professional development, and disciplining direct reports, and manage the performance review process.
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The Director, Partner Success (Tech Sector / West Coast) is an externally facing role but requires close and ongoing collaboration with, and the ability to influence, many internal MLT teams and stakeholders.
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The University of Alabama at Birmingham (UAB) seeks an EXECUTIVE DIRECTOR-ACADEMIC SUCCESS CENTER-VMASC to provide strategic leadership of the Vulcan Materials Academic Success Center (VMASC) as well as the planning, coordination, and implementation of academic success initiatives, policies, and procedures.
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1-2 years of experience in Client Success/account management, consulting and/or professional services (healthcare industry experience highly desirable) Reporting to the VP of Client Success, you will own key operational activities and be crucial in helping to manage the client lifecycle for Carrum’s enterprise clients.
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We are seeking an outstanding Client Success Manager to join our team to maintain a complete book of post-sale Podcast and Digital business. This Client Success Manager will have the opportunity to think strategically and help support the development of key growth areas for iHeartMedia, and team with sales, client partnerships, pre-sale sales development, social, programming, creative production, research, ad/pod operations & inventory management to ensure smooth campaign management.
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The Client Success Manager (CSM) will be responsible for proactively engaging clients and serve as a trusted advisor to our clients, leading to retention and strong adoption of our products allowing FieldRoutes to support clients in attaining their objectives using our solutions while driving revenue growth.
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Then come and join our global team as a Customer Success Manager. Establishes and maintains close working relationships with the customer, local Regional Service Manager (RSM), Key Account Manager (KAM)/Key Account Executive (KAE) (Sales teams), Customer Service Engineers (CSEs), and other support resources.
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Experience - 5+ years of success in senior roles in enterprise SaaS deployment, CSM and/or program management for large, complex, and strategic customers is required. The Sr. CSM will be accountable for the operational health of the customer solutions deployed today, and in the future.
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Coach and lead a team of up to 7 diverse Mid Market Customer Success Managers with responsibility for achieving quarterly and annual retention, expansion, and advocacy goals. Design and implement the Mid Market Customer Success strategy and a high-touch customer journey to achieve revenue and non-revenue targets.
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Title: director customer success Company: Saastr
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