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THE ROLE The Senior Service Technician - Customer Support will support internal and external customers via phone, email, face to face, or other media communication. Generate and utilize data from systems to provide analysis and guide other customer support service technicians in repair efforts.
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The primary focus is responding to customer inquiries including requests for pricing, technical information, order placement, requests for order status including schedules and shipment information.
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Partner with Customer Service stakeholders and Corporate Technical Product Managers in developing the product strategy and advancing Building Automation strategic Digital goals; partner with IT delivery teams to ensure quality and efficacy of output.
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This position also functions to provide advice on order status, and offer technical support on product features, and installation guidelines. The innovative thought that goes into the product design, customer service and consideration for the installer is what makes AEP Span's roofs and walls protect not only buildings, but reputations.
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Be the prime interface with the Product Divisions: tech support, training, spares, reliability. Manager III, Customer/Field Service Engineer (M3) Experienced in semiconductor manufacturing and wafer fab equipment Key Responsibilities Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels.
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Ability to work cross-functionally and collaborate with all teams at Coast, including product, sales, customer success, or legal. Product Launches - Develop and execute go-to-market strategies and messaging for new and existing product features, targeting specific buyer personas and use cases to drive growth, adoption and customer value.
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The Product Operations Engineer will also interface and be the primary technical contact with appropriate vendors as necessary to resolve issues where HITS interfaces with Five9. When necessary, the Product Operations Engineer will also work with Account Management to communicate technical issues, their impact and ultimate resolution to Likewize Clients.
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The ALCIM Support to work exclusively for the offshore renewable business. Work to establish procedural documentation and specifications for internal and external partners and contractors to support a sustainable culture of asset information management for the long-term operation and maintenance of our client's facilities.
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Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER. Plan and implement key strategic initiatives with the Director of Customer Care.
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The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance.
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Job DescriptionJob DescriptionJob Title: Senior Manager, Direct To Consumer Sales & Customer SupportDivision: Consumer Products Division, HydrovivLocation: Remote (USA based, US work rights required)Description: The Senior DTC Sales (Inside Sales) & Customer Support Manager will lead and manage the sales and customer support teams to achieve sales targets, ensure exceptional customer service, and drive overall growth for Hydroviv.
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ChampionX has an immediate need for a Principal Chemist for our Reservoir and Well Intervention RD&E team, located in Sugar Land, TX. This role will support with the drilling product line, innovation projects and customer support.
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Ensure designs meet product Performance-Power-Area-Schedule requirements Tasks may include Architecture / micro-Architecture; Logic Design; RTL integration and coding; Lint/CDC/DFT checks; Synthesis & supporting timing-closure; Contribute to and support Verification; Supporting Firmware and FPGA teams; Silicon bring-up.
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Position Summary: Our Agents will work on-site in our Inside Sales Center and are responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation.
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Lead customer feedback (VoC) of products/services gathered by the support team, prioritize the product feedback or requests accordingly to their importance from the technical and business aspects, and work with Product Management to include the features in the product design and development cycle.
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customer support product jobs Title: technical customer support Company: Dab Pumps Inc
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