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Technical Certifications or demonstrable experience in in one or more MDM Products (AirWatch, MobileIron, XenMobile, Symantec MDM, Good Tech) • Seeking candidate who can mentor, teach and grow a small team from within to support growing customer requirements • Must have great communication and documentation skills.
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Liaison with the customer EDL service delivery and domain teams to appropriately lead the offshore team of technical support engineers. Minimum 3+ years experience with Incident and Problem Management preferably using ServiceNow. Other Skills: Must have good oral and written communication skills to effectively communicate with various customer IT teams and business representatives in addition to the EDL Tier 1 support engineer team.
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The Customer Support Engineer will provide high-level 2nd tier technical and on-site support for all Desktop Metal product lines. As the Customer Support Engineer in the East and a team member of the Desktop Metal Customer Support department, you will be a primary point of contact and interface for all technical aspects between Desktop Metal, HQ, and the North American market.
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The BHS develops and elevates the b-Helpful colleagues, ensures coverage in line with velocity, drives BOPS and Curbside fill in line with our Ready-On-Time promise, ensures we deliver an outstanding Gift Wrap product, and sets and role models a high expectation in delivering the customer experience with attention to detail, all in support of driving up the Net Promoter Service Score at b-Helpful.
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You will drive product development for this product area from concept to launch with successful iteration in a fast-paced customer obsessed organization with an emphasis on written communication to convey product concepts and status updates.
$146,000 - $239,000 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Northrop Grumman Aeronautics Systems is seeking a successful candidate to fill an experienced Electrical Engineer - Product Support OR Principal Electrical Engineer - Product Support within the Mission Systems IPT to join our team of qualified, diverse individuals.
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Job Summary: Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. Provide technical support over phone and/or web to customers on hardware and software issues.
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The Senior (Sr) Strategic Customer Success Advisor (Advisor) will be responsible for providing consultative guidance to our most strategic customers to ensure successful adoption and expansion of the Apptio product suite.
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Partner with Customer Service stakeholders and Corporate Technical Product Managers in developing the product strategy and advancing Building Automation strategic Digital goals; partner with IT delivery teams to ensure quality and efficacy of output.
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O Support Bechtel CCL3 ES&H Advisors in confined space evaluation, permit required confined space rescue plans, atmosphere testing, and other duties requested by management. May supervise and coordinate the activities of other project support personnel.
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Be the prime interface with the Product Divisions: tech support, training, spares, reliability. Manager III, Customer/Field Service Engineer (M3) Experienced in semiconductor manufacturing and wafer fab equipment Key Responsibilities Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels.
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This position also functions to provide advice on order status, and offer technical support on product features, and installation guidelines. The innovative thought that goes into the product design, customer service and consideration for the installer is what makes AEP Span's roofs and walls protect not only buildings, but reputations.
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Ability to work cross-functionally and collaborate with all teams at Coast, including product, sales, customer success, or legal. Product Launches - Develop and execute go-to-market strategies and messaging for new and existing product features, targeting specific buyer personas and use cases to drive growth, adoption and customer value.
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The Customer Support Specialist will work alongside colleagues to provide software support to our current accounts, including many of the Global 2000 like FedEx, Verizon, and Anheuser-Busch.
$45,000 - $65,000 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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THE ROLE The Senior Service Technician - Customer Support will support internal and external customers via phone, email, face to face, or other media communication. Generate and utilize data from systems to provide analysis and guide other customer support service technicians in repair efforts.
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customer support product jobs Title: technical customer support Company: Dab Pumps Inc
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