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The IT Trainer/Technical Writer will help facilitate the collection of all training requirements and ensure that they can be transitioned to the DIT Learning Management System (LMS.
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Help Desk Manager- ONSITEThe IT Help Desk Manager is responsible for leading the Firm’s technical support teams to provide a gold-standard technology experience for our lawyers, staff, practice groups, and clients.
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Provides Help Desk coverage by responding to CAPPS Support Requests on the Help Line, the shared email account, and the Service Request ticketing system. The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
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Responsibilities may include help desk support for user problems relating to computer hardware and software systems, mobile and hand-held devices, user management and application support, retail point of sale and back-office systems, as well as basic network troubleshooting and support for remote site firewalls, VoIP phone devices, remote telco, and internet service issues.
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The Help Desk Specialist II is responsible for assisting the System Administrator and includes all aspects of help desk support and end user technical assistance. Entry, update and follow up in IT support request/management system.
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Extensive knowledge of Service Desk Management tools, e.g., Jira Service Desk (preferred), BMC Remedy, ServiceNow, Confluence, SharePoint, Analytical Tools. + Experience implementing, supporting, and improving ITIL best practices, including Incident Management, Service Request Management, Change Management, Event Management and Problem Management.
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Our simulation-driven approach to innovation is powered by our integrated suite of software which optimizes design performance across multiple disciplines encompassing structures, motion, fluids, thermal management, electromagnetics, system modeling and embedded systems, while also providing data analytics and true-to-life visualization and rendering.
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Open to candidates to work out of one the following locations: Bridgewater, NJ, Arlington, VA, St. Louis, MO, Support risk identification and control mapping for all solutions and processes in Nestle Health Science US IS/IT landscape, including acquired entities using the Nestlé Security, Risk & Compliance framework, and management system.
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The IT Application Analyst is responsible for providing technical production support and system administration to ensure optimum system performance and resolution of technical issues that impact the utilization of applications/systems throughout the enterprise specific to Laboratory Information Systems.
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As the Help Desk/End User Support Manager is responsible for overseeing the operation of the help desk team, ensuring timely resolution of technical issues, and implementing strategies to improve end-user satisfaction and efficiency in IT support services.
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Deep understanding of the technical architecture of IT systems built using Windows, UNIX, Linux, Solaris, VMware, Citrix, Oracle, and MySQL platforms. Tracks via remediation management system and provides a wiki-style format to capture recommendation, analysis and facts, and links to other research.
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IBEX IT Business Experts, LLC is seeking a Desktop Technician to support the IRA C. Eaker Center for Leadership Development. IBEX IT Business Experts (IBEX) is an award-winning Professional Services firm specializing in Training, Certification, Learning & Development, Consulting, Support Services & IT Solutions.
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Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
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The USGA's headquarters are located in Liberty Corner, NJ, with a recently opened campus in Pinehurst, NC. For more, visit usga.org. About this role: The Service Desk Technician will provide technical support across the USGA. You will be responsible for answering questions, troubleshooting issues, and resolving problems related to our products and services.
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The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and resolving related issues.
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technical support system service desk it management jobs Company: Business Performance Systems Llc
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