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Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Windows 10, Active directory, Windows, Support, Phone support, Office 365, Ticketing system, Technical support, Password reset, Microsoft office, Outlook, Vpn, Microsoft, Servicenow, Freshservice, Hardware, Remote support, Helpdesk troubleshooting, O365, A.
Full-timeExpandApply NowActive JobUpdated 13 days ago - UpvoteDownvoteShare Job
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Experience using an ITSM system such as ServiceNow, Fresh Service or similar. Use technology such as Microsoft Teams, Video, Remote Support Tools and Ticketing system to collaborate with users on Tickets.
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The Service Desk Analyst will perform system analysis, data migration, system demonstrations, configuration, testing, and support. They will also develop product and system documentation to support users with the use and management of various ARS Applications, Products, and Services such as OnCore, Huron Research Suite, and RedCap. This will be done by working closely with various teams and departments such as Research Infrastructure, Research Compliance, Research Informatics, Central IT (Information Technology), third-party vendors, and the UCSF (University of California, San Francisco) research community.
$151,900 a yearFull-timeExpandApply NowActive JobUpdated 19 days ago - UpvoteDownvoteShare Job
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Accurately record, update, and document requests in the IT service desk system, along with other duties as assigned by management. Provide expert technical support for system users within a COOP environment, ensuring minimal disruption to operations.
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Lead, mentor, and coach a team of technical directors and managers consisting of engineers over cloud infrastructure, networking, and service reliability solutions; system administrators, service desk analysts, and engineers over network, VoIP, and phone services; and IT service operations, AV Services and other duties as assigned.
Full-timeExpandApply NowActive JobUpdated 15 days ago - UpvoteDownvoteShare Job
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Setup and build workstations •Update AMDB including hardware and software •PC and other devices - logistics management •Coordinate activities with third parties to resolve the IT issues or complete service requests •Follow standard operating procedures as documented in the knowledge management system.
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Technical/Functional Skills- •Strong knowledge of desktop/laptop hardware •Good knowledge of Win 10, Win 11 & MS Office •Knowledge of Mac OS is preferred •Understanding of daily operations and delivery processes •Application / software installation and trouble shooting •Knowledge / exposure on ticketing tools (Service Now) •Windows system administration •Strong Troubleshooting Skills •Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
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Communicates with client regarding incident progress •Ensures tickets are updated at all times until issues are resolved •Complies with Quality Health Safety Environment (QHSE) and IT policies •Liaises with clients, IT support groups and 3rd party providers when necessary •Performs staging of PCs •Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc.
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Prior related work experience in a technical support environment, and/or Service Desk environment preferred (including tools, processes, and methodologies, Telephony systems and ServiceNow etc.
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Mobile device management including IOS and Android devices Mac operating system, to support Apple pc users. Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
Part-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Perk & Benefits Flexible Work Arrangement (Rostering System) Experience an array of different IT projects/work cases Be your Own Boss! IT Qualifications At least two of the following: Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application CompTIA A+, Microsoft Certified Professional (MCP) or better.
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Must be able to pass annual criminal and motor vehicle background Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
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Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk. Smart IMS provides consulting services across a broad spectrum of technology and planning needs, including but not limited to: design, engineering, architecture, program/project management, business analysis & requirements definition, quality assurance, database administration, disaster recovery & continuity planning, cybersecurity, cloud solutions and on-call support services.
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The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
$21 an hourExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Work with vendor support during technical planning, implementation and issue resolution stepsAssist help desk staff with end-user IT-related problems in a responsive and service oriented manner.
$100,000Full-timeExpandApply NowActive JobUpdated Today
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