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Technical Writer
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- The IT Trainer/Technical Writer is tasked with documentation of training materials in support of the DIT transition to ServiceNow and the procedural documentation of Standard Pre-Approved Changes (SPACs).
- The IT Trainer/Technical Writer will help facilitate the collection of all training requirements and ensure that they can be transitioned to the DIT Learning Management System (LMS).
- The IT Trainer/Technical Writer will also track and report on the status of training and procedural documentation to all appropriate business stakeholders.
- In support of these activities, the IT Trainer/Technical Writer will need to coordinate with multiple service teams from the various areas of the agency to provide training, review documentation, distribute information and resolve questions.
- Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle.
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