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Reporting to the Manager of Customer Service, the Customer Support Representative (CSR) is responsible for receiving and logging incoming calls within our data reporting system, troubleshooting minor gaming network issues and escalation of major issues in accordance with departmental procedures.
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BRT Filing – monitor BRT filings CSR Turn Time – to ensure emails/cases are actioned within 2 hours of case/email receipt Staff - technical support of processes and systems to front line staff (mentoring.
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Customer service, Troubleshooting, Windows, Desktop, Technical support, password reset, Service desk, Remote support, software support. The Customer Service Representative (CSR) is a member of the Family Tech support Contact Center.
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Develops and maintains technical knowledge and skills necessary to promote our parts and service offerings. Works closely with our business partners, store team and corporate support on warranty/product related issues.
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The CSR will actively engage with channel partners, field sales, technical support personnel and inside sales representatives to ensure we maintain efficient and effective commercial processes, including; order entry and verification, expediting with operations teams, managing pick slips, running daily and monthly reports, participation in production meetings regarding ship schedules and customer notification of schedules and changes.
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Their primary responsibilities include answering inbound calls resulting in Order Entry, Order Management and serving as the first tier of support for product and technical questions. Provides first-line support for internal and external customers via phone, fax, and e-mail, including order fulfillment, product technical questions, supply chain related issues, clarifying information, researching and providing prompt and optimal solutions.
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We are currently seeking a Technical Customer Support Representative (CSR) to join our Customer Support Team. This is a hybrid position reporting into our Franklin, TN office.
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Administer daily data processing functions, including new enrollments, electronic file transfers, wire transfers, stop payments, ACH, bill pay drafts, and other related activities, including troubleshooting and technical support.
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Participate in daily training sessions, virtual networking opportunities, and conference calls to review and discuss customer satisfaction targets, areas for improvement within the customer experience, and streamlining technical support.
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Customer Service/Order Entry Representatives handle customer orders, telephone, and /or email contacts with distributors, dealers/customers, consumers and Latham's Regional Sales Managers to support customer needs in quoting/placing orders, design/technical support and/or resolving concerns.
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Our team of talented CSR professionals provide support to a 24/7 operational information call center that is open 355 days a year to facilitate travel and effectively process enrollment inquires.
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This position provides strong technical support and responsiveness for customers and defines and deploys the customer service processes associated with warranty and CSR issues.
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We recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Proven customer support experience or experience as a client service representative.
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The Customer Support Representative (CSR) is responsible for successfully developing relationships with customer base and serving as a key business partner with quality product support.
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A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
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technical support csr jobs Title: customer
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