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CUSTOMER SERVICE REPRESENTATIVE ONLINE BANKING - ONSITE (MIRAMAR, Or KEY WEST)
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- The CSR Digital Banking Representative answers the Bank's main switchboard line; and handles customer questions, complaints, and account inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
- Administer daily data processing functions, including new enrollments, electronic file transfers, wire transfers, stop payments, ACH, bill pay drafts, and other related activities, including troubleshooting and technical support.
- Perform general office duties including filing, preparing mailings, and data entry.
- Strong understanding of the concepts of audit trails and separation of duties.
- Standard office skills such as: typing with accuracy and reasonable speed, business software applications, including Microsoft Windows, Teams, Outlook, Word and Excel; Fax; Scanner; Photocopier; etc.
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