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Customer Service Representative - Remote
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- Customer Service/Order Entry Representatives handle customer orders, telephone, and /or email contacts with distributors, dealers/customers, consumers and Latham's Regional Sales Managers to support customer needs in quoting/placing orders, design/technical support and/or resolving concerns.
- The CSR/OE will also promote all Latham products, brands, programs and services and share information obtained from Latham's dealers and consumers with management.
- Respond to customer inquiries either via telephone, email or live chat
- Assist Latham dealers/customers and consumers with information on all Latham products and brands
- Ensure timely response regarding claims, remakes, order information or other information relating to order entry and technical support/design to resolve the inquiry
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