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Help analyze problem patterns and trends and recommend corrective actions where appropriate •Timely log, update, follow through, and close all incidents •Create, modify and follow through with all IT Help Desk, email, voice mail and Jira Tickets •Document problem resolutions in Helpdesk management software so that this information can be used to resolve future calls.
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This position supports the Tier 2 Help Desk in managing COMSEC material, Information Security (INFOSEC), the Army Key Management Structure (AKMS), and the Electronic Key Management System (EKMS) / Key Management Infrastructure (KMI.
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Provide Help Desk functions, including providing 1st level/ad hoc assistance for problem resolution/questions, triage, referral, and tracking of 2 ndand 3 rdlevel problems. Ability to provide on-call support for critical services outside of normal working hours, adding any request to the SPK Help Desk database.
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Bytecafe Consulting, an experienced Managed Service Provider in Indianapolis for 25 years has an opening for a IT Help Desk Technician for its Indianapolis office. Bytecafe is looking for a top-tier IT Help Desk Technician to drive customer satisfaction through our technical help desk.
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The IT Help Desk Technician (Windows/Azure) will be resolving technical issues, assisting in upgrading client’s IT infrastructure from on-prem solutions to cloud solutions, providing application support, and troubleshooting networking infrastructure (switches/firewalls/routers.
Full-timeExpandUpdated 28 days ago - UpvoteDownvoteShare Job
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Candidates supporting this function shall have a minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers.
Full-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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As a Support Specialist, you will work in an end-user help desk environment that focuses on creating and maintaining happy customers. Candidates should have at least 3 years of experience working for a successful IT service company, corporate help desk, or similar environment.
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RDI has been previously honored with the Iowa Small Business Excellence Award and Inc Magazine’s Inc-5000 as one of the fastest-growing privately held companies in the US.
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Maintaining help desk ticket queues to ensure proper routing and resolution of issues. 2+ years' experience supporting users in a remote help desk environment preferred. Position is a desk job requiring the use of computer, keyboard, and phone.
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Description ActioNet has an immediate opportunity for a Help Desk/End User Support Manager eligible for Secret Clearance in the DC, Maryland, and Virginia area. As the Help Desk/End User Support Manager is responsible for overseeing the operation of the help desk team, ensuring timely resolution of technical issues, and implementing strategies to improve end-user satisfaction and efficiency in IT support services.
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At the Bentley IT Help Desk, as part of a team enter, triage and resolve technical support needs via phone, email, voicemail, and in person at the IT walk-up desk or occasionally in faculty/staff offices, utilizing ServiceNow for documenting all interactions.
Full-timeExpandApply NowActive JobUpdated 19 days ago - UpvoteDownvoteShare Job
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The Help Desk Analyst will be responsible for providing Tier I/II support and managing tickets for Active Directory, Windows 10, Cisco, and mobile devices. Zachary Piper Solutions is seeking a Help Desk Analyst to join a government consulting company located in Arlington, VA for a 100% on-site opportunity.
$60,000 - $70,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Preferred: 2-4 years of previous working experience as an IT Help Desk Technician. Job Description: IT/Help Desk Support Specialist. Previous work experience as an IT Help Desk Technician.
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The Help Desk Technician delivers services, staff, and expertise to operate and maintain service desk functions that provide a ticketing system, operational support, and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier III technicians.
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The Managed Services (MSP) IT Help Desk Support Engineer is a full-time position reporting to our Director of Technology. Managed Services (MSP) IT Help Desk Support Engineer.
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Title: help desk
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